Subject: New Reply Received - Return/exchange
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 09:33:07 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Return/exchange  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear, </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
I have replied to you and the case is not solved. </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
I got a call from return company but as my pick up address is changed he said he would come today. </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
I haven't received any call yet. </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
My address is </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
610, Muhammed Suhail Building </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Same building as Karachi darbar restaurant </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Oud Mehta</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Thank you! </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, January 26, 2023 1:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Return/exchange
</div>
<div> </div>

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<div style="font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5615269</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mais Hasan : </div>
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Muzna​,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for contacting us, and giving us the opportunity to serve you.<br>
<br>
Please accept our full apologies for the inconvenience caused to you.<br>
<br>
We would like to inform you that a return request has been created for the product from the order 9411046152 dated on 24-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .<br>
<br>
You can also track the return request via the LMG website <a href="https://bit.ly/3v0Daf7" rel="noreferrer">
https://bit.ly/3v0Daf7</a> through the tracking number RP012423001907.<br>
<br>
Knowing that you will be contacted via your contact number +971586939200 before collecting the product. We kindly ask you to keep it active so that we can collect your return as soon as possible.<br>
<br>
And in case you have faced any issue with collection process, we kindly ask you to re-contact with us so that we can assist you to the fullest.<br>
<br>
Thank you for your shopping and cooperation with us.<br>
<br>
Do not hesitate to contact us if you have any questions!<br>
<br>
</div>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5615269