Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 14:46:23 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Returns  Ticket comment <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card pending">
<img id="ymail_attachmentIdbbb0960e-b41b-4211-af11-e273d3d45d75" class="inline-image-global inlined-image-cid-bbb0960e-b41b-4211-af11-e273d3d45d75" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDI5MTk5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.08cvknn4WDCMI35fqXiic1A5uoXxovu7KPxMY06_fCw" data-id="2044010291997" style="width:100%;max-width:800px"><br>
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<br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 25 Jan 2023 at 17:45, Leanor Reyes</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1012301385"><div>Hi , <div><br></div>
<div><br></div>
<div>I have attached it already . </div>
<div>I'll send it now again . And stil packed and unused .</div>
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<div class="yiv1012301385yahoo-compose-assist-image-card yiv1012301385ymail-android-inline-img-container yiv1012301385ymail-card yiv1012301385pending pending">
<img id="yiv1012301385ymail_attachmentId32aea729-7b54-4d4a-a5ef-c3b0c0446831" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDI5MTk5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xJt73nxiN6TZTfY3d0RJ7T_6SG8G8mgIZ2nBSnYXPfA" data-id="2044010291998" style="width:100%;max-width:800px" class="yiv1012301385inline-image-global yiv1012301385inlined-image-cid-32aea729-7b54-4d4a-a5ef-c3b0c0446831 retried"><br>
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<br><br><br><div id="yiv1012301385ymail_android_signature"><a rel="noreferrer" id="yiv1012301385ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv1012301385yqt70407" class="yiv1012301385yqt2708096703"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Wed, 25 Jan 2023 at 17:10, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv1012301385"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Leanor,</div>
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<div dir="ltr">Thank you for contacting us, and giving us the opportunity to serve you.</div>
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<div dir="ltr">We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
<div dir="ltr">​<br>
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<div dir="ltr">However, we kindly ask you to please share with us images about the item showing that it is still in it's original packaging/condition, so that we can check for you and assist you further.<br><br>We thank you for your understanding and cooperation!<br><br>
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<div dir="ltr" style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Max </span>Support Team.</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625399