Subject: Ticket Assigned - Conversation with Junaid
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 12:29:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Junaid Junaid                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  junaid Bot:  Hi junaid, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96594082846            04:16 PM, 24th Jan                   Mais                   Hi Junaid, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:17 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:17 PM, 24th Jan                     Junaid                    Hi           04:17 PM, 24th Jan                     Junaid                    Please send the refund to my bank account           04:18 PM, 24th Jan                     Junaid                    Mais           04:19 PM, 24th Jan                   Mais                   Please give me a minute to check.           04:19 PM, 24th Jan                     Junaid                    Ok           04:20 PM, 24th Jan                     Junaid                    There?           04:21 PM, 24th Jan                     Junaid                    Have u checked?           04:22 PM, 24th Jan                     Junaid                    Mais           04:22 PM, 24th Jan                   Mais                   Yes please allow me a minute           04:22 PM, 24th Jan                     Junaid                    It’s already been 3 minutes           04:23 PM, 24th Jan                   Mais                   We would like to inform you that we have processed the refund of amount 4 KWD in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:23 PM, 24th Jan                   Mais                   We regret to inform you that we are unable to transfer the amount to your bank account as you have paid as a cash and the amount will be refunded to your My Credit           04:24 PM, 24th Jan                     Junaid                    Why u guys mentioned that will go to the original payment method           04:24 PM, 24th Jan                     Junaid                    Then why are you keeping it in your account???           04:25 PM, 24th Jan                   Mais                   Yes if you have paid from your Card           04:25 PM, 24th Jan                     Junaid                    I have nothing to purchase from max           04:25 PM, 24th Jan                     Junaid                    Yes I paid by card           04:25 PM, 24th Jan                   Mais                   Kindly note that you can use this amount at any time you want           04:25 PM, 24th Jan                     Junaid                    I don’t want to be           04:26 PM, 24th Jan                   Mais                   Please accept our full apology as we are unable to transfer the amount           04:26 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           04:27 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:28 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621997