Subject: Ticket Assigned - Conversation with Neeti
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 12:24:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Neeti Neeti                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi neeti, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:41 PM, 24th Jan                   Mais                   Hi Neeti, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           03:43 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding refund information           03:43 PM, 24th Jan                   Mais                   Could you please elaborate your query?           03:45 PM, 24th Jan                     Neeti                    Ya actually she has processed 1 item wrong , i dont want to return the demi bra , i want to return the seamless solid 1           03:46 PM, 24th Jan                     Neeti                             03:47 PM, 24th Jan                     Neeti                    Please undo the return for demi bra and instead put it for solid seamless           03:47 PM, 24th Jan                   Mais                   Could you please share with us the exact name of the item you do not want to return           03:50 PM, 24th Jan                   Mais                   and the item you want to return           03:50 PM, 24th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:51 PM, 24th Jan                     Neeti                    Ok           03:52 PM, 24th Jan                     Neeti                    No return for solid underwired padded demi bra with adjustable straps           03:53 PM, 24th Jan                     Neeti                    Return for solid seamless bra with adjustable straps           03:54 PM, 24th Jan                     Neeti                    Hope its clear now           03:55 PM, 24th Jan                   Mais                   Please give me a minute to check.           03:56 PM, 24th Jan                     Neeti                    Ok           03:56 PM, 24th Jan                     Neeti                    Is it done?           04:01 PM, 24th Jan                   Mais                   We are really sorry for the delay, we are still checking           04:02 PM, 24th Jan                     Neeti                    Ok           04:02 PM, 24th Jan                   Mais                   Could you please confirm if you want to return this item Beachwear Floral Print Cover Up with Short Sleeves and Tie-Up Detail ?           04:03 PM, 24th Jan                     Neeti                    Yes , want to return them both please           04:04 PM, 24th Jan                     Neeti                    Tht has been processed already earlier           04:05 PM, 24th Jan                   Mais                   We would like to inform you that we have created a new return request for the items you want           04:07 PM, 24th Jan                     Neeti                    I will  just check           04:08 PM, 24th Jan                     Neeti                    U dint swap the return item           04:09 PM, 24th Jan                   Mais                   Could you please check now?           04:10 PM, 24th Jan                     Neeti                    Ok, 1 sec           04:10 PM, 24th Jan                     Neeti                    No, cnt see           04:11 PM, 24th Jan                     Neeti                    Please process the item           04:11 PM, 24th Jan                     Neeti                             04:11 PM, 24th Jan                     Neeti                    Solid seamless bra with adjustable straps please add that in the return list           04:12 PM, 24th Jan                   Mais                   Kindly note that we have created a return request for the items Set of 3 - Solid Seamless Bra with Adjustable Straps, Beachwear Floral Print Cover Up with Short Sleeves and Tie-Up Detail, and Beachwear Floral Print Cover Up with Short Sleeves and Tie-Up Detail together           04:12 PM, 24th Jan                   Mais                   And there was an old return request for the item All Over Print V-neck Top and Full Length Pyjama Set           04:12 PM, 24th Jan                   Mais                   Could you please confirm if they are the correct items?           04:13 PM, 24th Jan                     Neeti                    That all is correct           04:13 PM, 24th Jan                     Neeti                    Please add the above item also           04:13 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           04:13 PM, 24th Jan                     Neeti                    Please add the 4th item           04:14 PM, 24th Jan                   Mais                   Could you please share with it's exact name?           04:14 PM, 24th Jan                     Neeti                    Solid seamless bra with adjustable straps           04:15 PM, 24th Jan                   Mais                   Kindly note that we have already created a return request for this item           04:16 PM, 24th Jan                     Neeti                    Theres another one , please see carefully           04:16 PM, 24th Jan                     Neeti                    I want to return them both           04:17 PM, 24th Jan                     Neeti                             04:18 PM, 24th Jan                     Neeti                    Please can u open up the return fields for me , i can do myself           04:19 PM, 24th Jan                   Mais                   We have re created the return request for the 4 items, could you please check?           04:19 PM, 24th Jan                     Neeti                    Yes           04:21 PM, 24th Jan                     Neeti                    Finally !!! Phew !!!           04:21 PM, 24th Jan                     Neeti                    Many thanks           04:21 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           04:21 PM, 24th Jan                     Neeti                    No thanks           04:22 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           04:24 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621974