Subject: Ticket Assigned - Conversation with Sadiya Vaseem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 12:11:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sadiya Vaseem Sadiya Vaseem                    Hi           03:53 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:53 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:53 PM, 24th Jan                     Sadiya Vaseem                    1           03:54 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello Sadiya Vaseem , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:54 PM, 24th Jan                     Sadiya Vaseem                    1           03:54 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:54 PM, 24th Jan                     Sadiya Vaseem                    9411230760           03:54 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Thanks, your order is Collected    We checked and your order was collected on 2023-01-24             03:54 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:55 PM, 24th Jan                     Sadiya Vaseem                    2           03:55 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:55 PM, 24th Jan                     Sadiya Vaseem                    1           03:55 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:55 PM, 24th Jan                     Sadiya Vaseem                    [email-masked]           03:55 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:55 PM, 24th Jan                   Mais                   Hi Sadiya, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:56 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding your order 9411230760           03:56 PM, 24th Jan                     Sadiya Vaseem                    Yes           03:56 PM, 24th Jan                     Sadiya Vaseem                    This is my order number           03:56 PM, 24th Jan                     Sadiya Vaseem                    I haven't collected my order but recieved msg saying its collected           03:57 PM, 24th Jan                     Sadiya Vaseem                    How can the store in charge give it to anybody else           03:58 PM, 24th Jan                     Sadiya Vaseem                    It was given in the msg to present the id n show the sms           03:58 PM, 24th Jan                     Sadiya Vaseem                    Highly disappointed           03:59 PM, 24th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:00 PM, 24th Jan                   Mais                   Please give me a minute to check.           04:00 PM, 24th Jan                     Sadiya Vaseem                    My husband almost reached dalma mall n i recieved this msg           04:00 PM, 24th Jan                     Sadiya Vaseem                    Total waste of time n petrol           04:00 PM, 24th Jan                     Sadiya Vaseem                    This is my 1st online shopping  experience with centerpoint n the worst one           04:03 PM, 24th Jan                     Sadiya Vaseem                    Thank you for collecting order 9411230760. We'd love to hear about your shopping experience. Let us know at: https://centrepoint.app.link/6YRgIiRwQwb           04:03 PM, 24th Jan                   Mais                   Could you please confirm that you have not received the order?           04:04 PM, 24th Jan                     Sadiya Vaseem                    I haven't recieved the order from the store           04:05 PM, 24th Jan                     Sadiya Vaseem                    I didn't visit the store at all           04:05 PM, 24th Jan                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             04:05 PM, 24th Jan                   Mais                   We will get in touch with you at the soonest we can           04:05 PM, 24th Jan                     Sadiya Vaseem                    Pls resolve it at its earliest..           04:05 PM, 24th Jan                     Sadiya Vaseem                    It was a total waste of time n petrol for me ....           04:06 PM, 24th Jan                   Mais                   Please be assured that we will check with the store and update you with all the details           04:06 PM, 24th Jan                     Sadiya Vaseem                    You can check with the store that whom they have given the order           04:07 PM, 24th Jan                     Sadiya Vaseem                    The store is responsible for the mistake not me           04:07 PM, 24th Jan                   Mais                   We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           04:08 PM, 24th Jan                     Sadiya Vaseem                    I want u to compensate for this           04:09 PM, 24th Jan                   Mais                   Sure, please allow us the time and we will do the needful           04:09 PM, 24th Jan                     Sadiya Vaseem                    Ok.. pls at earliest           04:10 PM, 24th Jan                   Mais                   We will do our best to solve it at the soonest we can           04:10 PM, 24th Jan                     Sadiya Vaseem                    Awaiting a positive response           04:10 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           04:11 PM, 24th Jan                     Sadiya Vaseem                    For now this is the only issue           04:11 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           04:11 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621915