Subject: Ticket Assigned - Conversation with Sharique Afaque
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 11:51:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sharique Afaque Sharique Afaque                    Hi           03:41 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:41 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello Sharique Afaque , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:41 PM, 24th Jan                     Sharique Afaque                    1           03:41 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:41 PM, 24th Jan                     Sharique Afaque                    9411794919           03:41 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Your order has been cancelled.    Don't worry, your refund is being processed. ?    Here's how it works:   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.            03:41 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:41 PM, 24th Jan                     Sharique Afaque                    2           03:42 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:42 PM, 24th Jan                     Sharique Afaque                    1           03:42 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:42 PM, 24th Jan                     Sharique Afaque                    [email-masked]           03:42 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:42 PM, 24th Jan                   Mais                   Hi Sharique, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:45 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding your order 9411794919           03:46 PM, 24th Jan                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           03:47 PM, 24th Jan                   Mais                   This order was not cancelled, during the quality check we found out that the item was not in good condition to be sold and was last in stock, hence we canceled your order.           03:47 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           03:49 PM, 24th Jan                     Sharique Afaque                    Clear thank you           03:49 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Cebtrepoint  Have a nice day!           03:50 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621828