Subject: Ticket Assigned - Conversation with Maris Mogado
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 11:40:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maris Mogado Maris Mogado                    A           02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello Maris Mogado , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:31 PM, 24th Jan                     Maris Mogado                    1           02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:31 PM, 24th Jan                     Maris Mogado                    9410037057           02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011223000065    You can also easily track your order from My Account > Order History.             02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:31 PM, 24th Jan                     Maris Mogado                    2           02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:31 PM, 24th Jan                     Maris Mogado                    1           02:31 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:31 PM, 24th Jan                     Maris Mogado                    [email-masked]           02:32 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:32 PM, 24th Jan                   Mais                   Hi Maris, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:32 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding your order 9410037057\           02:33 PM, 24th Jan                     Maris Mogado                    ARE YOU GOING TO DELIVER MY ORDER OR NOT?!?! JUST TELL SO I WILL NOT WAIT LONGER!!!!!!!           02:35 PM, 24th Jan                   Mais                   Could you please confirm if you have received the item Juniors Elephant Teether Toy?           02:35 PM, 24th Jan                     Maris Mogado                    YES ONLY THAT!!!           02:35 PM, 24th Jan                     Maris Mogado                    I HAVE TWO ORDERS LEFT! ITS BEEN TWO WEEKS           02:35 PM, 24th Jan                     Maris Mogado                    YOU ALREADY HANDLED THIS CASE           02:36 PM, 24th Jan                     Maris Mogado                    WHAT IS WRONG WITH MY ORDER? JUST TELL ME IF YOU WONT DELIVER IT           02:36 PM, 24th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:36 PM, 24th Jan                   Mais                   Please give me a minute to check.           02:36 PM, 24th Jan                     Maris Mogado                    BECAUSE I AM WAITING FOR A LONG TIME ALREADY           02:36 PM, 24th Jan                     Maris Mogado                    THE ORDERS ARE FOR MY SON           02:37 PM, 24th Jan                   Mais                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           02:37 PM, 24th Jan                     Maris Mogado                    CANT YOU UNDERSTAND?? I KEEP ON FOLLOWING UP WITH YOU BECAUSE WE NEED THEM           02:38 PM, 24th Jan                     Maris Mogado                    NO! MANY AGENTS HAVE ALREADY TOLD ME THAT           02:38 PM, 24th Jan                     Maris Mogado                    WHAT KIND OF ESCALATION IS THIS? NO URGENCY           02:38 PM, 24th Jan                     Maris Mogado                    BETTER IF YOU ESCALATE THIS CHAT TO YOUR TEAM LEAD           02:39 PM, 24th Jan                     Maris Mogado                    YOU ARE SAYING THE SAME THING           02:39 PM, 24th Jan                     Maris Mogado                    ITS NOT LIKE I ORDERED SOMETHING BIG AND HEAVE           02:40 PM, 24th Jan                     Maris Mogado                    HEAVY           02:40 PM, 24th Jan                     Maris Mogado                    WHY CANT YOU DELIVER THEM???           02:40 PM, 24th Jan                     Maris Mogado                    DO SOMETHING ON YOUR SYSTEM!!!! DONT MAKE YOUR CUSTOMERS WAIT FOR A LONG TIME           02:41 PM, 24th Jan                     Maris Mogado                    IF YOU DONT WANT TO DELIVER IT THEN CANCEL AND REFUND IMMEDIATELY!!!!! WHY ASKING YOUR CUSTOMERS TO WAIT FOR A LONG TIME AND GIVING FALSE HOPES           02:43 PM, 24th Jan                   Mais                   Please accept our full apologies for the inconvenience caused.           02:43 PM, 24th Jan                     Maris Mogado                    IF THERES A TECHNICAL ISSUE, IT SHOULD BE SOLVED IMMEDIATELY BECAUSE UTS AFFECTING YOUR CUSTOMERS’ ORDERS           02:43 PM, 24th Jan                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           02:43 PM, 24th Jan                     Maris Mogado                    NO!!!! JUST CANCEL AND REFUND IMMEDIATELY!!!!           02:43 PM, 24th Jan                     Maris Mogado                    YOUR TEAM IS NOT WORKING ON IT           02:44 PM, 24th Jan                     Maris Mogado                    YOU ARE JUST WAITING FOR ME TO CANCEL THE ORDER SO YOU WONT HAVE PROBLEMS           02:44 PM, 24th Jan                     Maris Mogado                    IF THERES A SURVEY, I ALREADY AFFECTED YOUR TEAM STATS           02:44 PM, 24th Jan                     Maris Mogado                    YOU ARE NOT SOLVING THE PROBLEM, YOU ARE ONLY WAITING FOR YOUR CUSTOMERS TO GIVE UP           02:46 PM, 24th Jan                   Mais                   Could you please confirm your wish about cancelling the items?           02:46 PM, 24th Jan                     Maris Mogado                    HOW LONG CAN I GET THE REFUND IF I CANCEL?           02:47 PM, 24th Jan                     Maris Mogado                    YOU WILL MAKE ME WAIT ALSO???           02:47 PM, 24th Jan                     Maris Mogado                    YOU KEEP ON WASTING MY TIME WHAT IS WRONG WITH YOU           02:48 PM, 24th Jan                     Maris Mogado                    YOU ALREADY ESCALATED THIS TO THE WAREHOUSE TEAM, TECHNICAL TEAM AND OTHER TEAM BUT NOTHING IS HAPPENING WHAT IS THIS           02:49 PM, 24th Jan                     Maris Mogado                    LET ME SPEAK WITH THE MANAGER           02:50 PM, 24th Jan                     Maris Mogado                    ESCALATE THIS CHAT           02:50 PM, 24th Jan                     Maris Mogado                    TRANSFER THIS CHAT TO YOUR LEAD           02:50 PM, 24th Jan                   Mais                   Kindly note that if you want to cancel the items, we will cancel them and the amount will be refunded to the same card which you paid from and then it may takes 7-14 working days to be appeared in your acccount           02:50 PM, 24th Jan                     Maris Mogado                    WHAT IS THIS           02:51 PM, 24th Jan                     Maris Mogado                    SO I DONT HAVE A CHOICE???           02:51 PM, 24th Jan                     Maris Mogado                    ESCALATE THIS CHAT PLEASE           02:51 PM, 24th Jan                     Maris Mogado                    IM TIRED OF DEALING WITH THIS ISSUE           02:52 PM, 24th Jan                     Maris Mogado                    ESCALATE           02:55 PM, 24th Jan                   Mais                   Kindly note that we will do our best to solve this issue at the soonest we can, otherwise we can cancel the items and process the refund           02:56 PM, 24th Jan                     Maris Mogado                    NO!!! YOU KEEP ON MAKING ME WAIT           02:56 PM, 24th Jan                   Mais                   Please accept our full apology for this, we will do our best to raise our quality service and improve our performance in order to meet all your wish           02:57 PM, 24th Jan                     Maris Mogado                    I DONT HAVE ANY CHOICE BUT TO WAIT           02:57 PM, 24th Jan                     Maris Mogado                    LET ME CHAT WITH YOUR MANAGER           02:57 PM, 24th Jan                   Mais                   Kindly note that as per our policy the amount will appear in your account within 7-14 days           02:57 PM, 24th Jan                     Maris Mogado                    NO ESCALATE THIS TO YOUR MANAGER           02:57 PM, 24th Jan                     Maris Mogado                    I NEED URGENCY           02:57 PM, 24th Jan                     Maris Mogado                    I DONT WANT TO WAIT ANYMORE           02:57 PM, 24th Jan                     Maris Mogado                    YOU HAVE TIER 2 OR SOMEONE HIGHER THAT YOU           02:58 PM, 24th Jan                     Maris Mogado                    TRANSFER THIS CHAT           02:58 PM, 24th Jan                     Maris Mogado                    TRANSFER           03:01 PM, 24th Jan                   Manish                   Hi Maris, Thank you for contacting Centrepoint. My name is Manish, I am the available floor support team supervisor. I will be happy to assist you.           03:02 PM, 24th Jan                     Maris Mogado                    Hello. Please do something about my order. It is already a bad experience for me. I have been waiting for two weeks already. I really need the items.  If it is not necessary, I won’t keep on following up           03:03 PM, 24th Jan                   Manish                   It will just take a moment to review the conversation, I request you to please allow me a moment.           03:04 PM, 24th Jan                     Maris Mogado                    Alright. Thank you! Please give me other options that don’t include waiting longer.           03:04 PM, 24th Jan                   Manish                   I really apprecaite your patience, As I can check this issue was already raised to the warheouse team under the comlaint number 5591462 and regret to inform you that as per the response received 2 items from your order 9410037057, were not reflecting in their system.           03:08 PM, 24th Jan                     Maris Mogado                    What are they doing about this? Because if it is not reflecting, someone should have placed it again right?           03:10 PM, 24th Jan                     Maris Mogado                    You have a record of my orders.           03:11 PM, 24th Jan                   Manish                   I really apologise for the inconvenience caused to you, Please note that these items will be cancelled. and we humbly request you to please place the new order for the same.           03:12 PM, 24th Jan                     Maris Mogado                    But the refund will also take days. That is the problem. I waited already for the order, then now I need to wait for the refund           03:13 PM, 24th Jan                     Maris Mogado                    I need compensation for the hassle it caused us. It took our time, when in the first place it should already be advised that the orders should be cancelled           03:15 PM, 24th Jan                   Manish                   I totally udnerstand your disappointment here.           03:16 PM, 24th Jan                     Maris Mogado                    I ordered online for convenience. But I didn’t expect to experience this           03:17 PM, 24th Jan                   Manish                   As a token of apology, I would like to offer you a voucher worth AED 20 which you can use it in your next online purchase at Centrepoint.           03:20 PM, 24th Jan                     Maris Mogado                    Alright, I accept. But for the refund, can you expedite it? Or I really need to wait for a week           03:21 PM, 24th Jan                   Manish                   I really apprecaite you cooperation, Please be rest assured I will raise it to the tech team for the same.           03:25 PM, 24th Jan                     Maris Mogado                    Okay. My order is now cancelled?           03:25 PM, 24th Jan                   Manish                   Kindly note that I can not make cancellation from my end, in order to do so I need to escalate it to tech team to get it cancelled.           03:27 PM, 24th Jan                   Manish                   Please be rest assured once it will be cancelled, you will be notified on your email under the same above shared complaint number.           03:29 PM, 24th Jan                     Maris Mogado                    Okay. I will just wait. But for the voucher, does it already reflected on my account?  Also If I order again, will it not be connected to the existing issue?           03:30 PM, 24th Jan                   Manish                   And also note that I will also raise it to the voucher team to get the voucher created for you as promised.           03:30 PM, 24th Jan                     Maris Mogado                    How will I be notified?           03:31 PM, 24th Jan                   Manish                   One of our agent will respond you on your email id [email-masked] under the complaint number 5591462.           03:32 PM, 24th Jan                   Manish                   Please let me know if I can assist you with anything else today.           03:33 PM, 24th Jan                     Maris Mogado                    Okay. I will contact again if what you promised was not done sooner.           03:33 PM, 24th Jan                     Maris Mogado                    Thank you           03:34 PM, 24th Jan                   Manish                   Please be rest assured we will try our best to get it resolved at the earliest.           03:35 PM, 24th Jan                     Maris Mogado                    Alright. Thank you           03:36 PM, 24th Jan                   Manish                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           03:36 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621774