Subject: Ticket Assigned - Conversation with Rabana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 11:27:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rabana Rabana                    Hi           02:58 PM, 24th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            02:58 PM, 24th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:58 PM, 24th Jan                     Rabana                    1           02:58 PM, 24th Jan                   Babyshop UAE WhatsApp bot                    Hello Rabana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:58 PM, 24th Jan                     Rabana                    3           02:58 PM, 24th Jan                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:58 PM, 24th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:58 PM, 24th Jan                     Rabana                    2           02:58 PM, 24th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:58 PM, 24th Jan                     Rabana                    1           02:58 PM, 24th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           02:58 PM, 24th Jan                     Rabana                    [email-masked]           02:59 PM, 24th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           02:59 PM, 24th Jan                   Mais                   Hi Rabana, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           03:00 PM, 24th Jan                     Rabana                    Hi           03:00 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           03:00 PM, 24th Jan                     Rabana                    I want to know about my refunds           03:00 PM, 24th Jan                     Rabana                    Order # 9410934098           03:01 PM, 24th Jan                     Rabana                    Another order# 9411541138           03:01 PM, 24th Jan                     Rabana                    For both refund is not reflected yet           03:01 PM, 24th Jan                   Mais                   Regarding the order 9410934098, could you please confirm if you have handed the item Sanrio Hello Kitty Print Leggings - Set of 2, to the courier?           03:02 PM, 24th Jan                     Rabana                    Yea           03:02 PM, 24th Jan                     Rabana                    It’s more than a week           03:02 PM, 24th Jan                   Mais                   Regarding the order 9411541138, we would like to inform you that we did not capture any amount from our end as the cancellation happened before deducting the amount           03:04 PM, 24th Jan                   Mais                   So the amount should be refunded from your bank within 7-10 days start from the date of the cancellation           03:04 PM, 24th Jan                     Rabana                    Mean ?           03:04 PM, 24th Jan                   Mais                   In case the amount has not been appeared in your account, please check with your bank           03:05 PM, 24th Jan                     Rabana                    Can you share any proof that you releases           03:06 PM, 24th Jan                     Rabana                    Amount           03:06 PM, 24th Jan                     Rabana                    ?           03:10 PM, 24th Jan                   Mais                   Please give me a minute to check.           03:11 PM, 24th Jan                   Mais                   Sorry for the delay, we are still checking           03:17 PM, 24th Jan                   Mais                   We would like to inform you that the  authorization has been voided from our end           03:21 PM, 24th Jan                   Mais                   And you can check the status with your bank through the attached image           03:21 PM, 24th Jan                   Mais                            03:21 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           03:24 PM, 24th Jan                     Rabana                    Ok           03:24 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           03:27 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621720