Subject: Ticket Assigned - Conversation with Rizwan Nadammal
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 11:20:41 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rizwan Nadammal Rizwan Nadammal                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi rizwan nadammal, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:04 PM, 24th Jan                     Rizwan Nadammal                    Top           03:05 PM, 24th Jan                   Mais                   Hi Rizwan, Good Afternoon. Thank you for contacting SPlash. My name is Mais. We would be happy to help you.           03:06 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your qurey?           03:06 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:06 PM, 24th Jan                     Rizwan Nadammal                    Regarding about refund           03:07 PM, 24th Jan                     Rizwan Nadammal                    Order number 9410554439           03:07 PM, 24th Jan                     Rizwan Nadammal                    Can u pls Chek the return items and total amount.           03:08 PM, 24th Jan                     Rizwan Nadammal                    I dint get the full amount which I paid..           03:08 PM, 24th Jan                   Mais                    We would like to inform you that we have processed the refund of amount 	  185 AED in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:09 PM, 24th Jan                   Mais                   Could you please confirm if you have handed the item Ripped Mid-Rise Denim Shorts with Button Closure with the other items?           03:09 PM, 24th Jan                     Rizwan Nadammal                    I paid amount is 247. 97           03:09 PM, 24th Jan                     Rizwan Nadammal                    I got return only 185 dhms           03:09 PM, 24th Jan                     Rizwan Nadammal                    Wer is my remaining money?           03:10 PM, 24th Jan                   Mais                   Could you please confirm if you have handed the item Ripped Mid-Rise Denim Shorts with Button Closure with the other items?           03:10 PM, 24th Jan                     Rizwan Nadammal                    I need an explanation...           03:10 PM, 24th Jan                     Rizwan Nadammal                    Don't think  I am a fool?           03:10 PM, 24th Jan                     Rizwan Nadammal                    What is a use for me keeping which is the one I can able to wear...           03:11 PM, 24th Jan                     Rizwan Nadammal                    Check the app aswel I returned all items...           03:11 PM, 24th Jan                   Mais                   Please accept our full apology for any inconvenience,  please confirm if you have handed the item Ripped Mid-Rise Denim Shorts with Button Closure with the other items or with another order, so that we can check for you further           03:11 PM, 24th Jan                     Rizwan Nadammal                    My dear I had returned 4 items aswell           03:12 PM, 24th Jan                     Rizwan Nadammal                    U can Chek through app aswel..           03:12 PM, 24th Jan                     Rizwan Nadammal                    What is the shit is this,?           03:13 PM, 24th Jan                     Rizwan Nadammal                    Don't put a blame on me...dont try to overs mart.. I need my money bak...           03:13 PM, 24th Jan                     Rizwan Nadammal                    If possible tel me.. U r tryng something lik which I can't able to think..           03:15 PM, 24th Jan                     Rizwan Nadammal                    Very good.. Be smart..           03:15 PM, 24th Jan                     Rizwan Nadammal                    Aftr that no response... Noted dear.. Thank u...           03:16 PM, 24th Jan                     Rizwan Nadammal                    U do whatever u want to... Myself I will also try to reach sum ver           03:16 PM, 24th Jan                   Mais                   Please accept our full apology for the delay           03:16 PM, 24th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:16 PM, 24th Jan                     Rizwan Nadammal                    ... Bettttet service           03:16 PM, 24th Jan                   Mais                   We will get in touch with you at the soonest we can           03:16 PM, 24th Jan                     Rizwan Nadammal                    Thank u..           03:16 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           03:18 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash  Have a nice day!           03:20 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621683