Subject: Ticket Assigned - Conversation with Tanya Roger
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 10:51:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tanya Roger Tanya Roger                    Hi           02:29 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:29 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Hello Tanya Roger , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:29 PM, 24th Jan                     Tanya Roger                    1           02:30 PM, 24th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           02:30 PM, 24th Jan                     Tanya Roger                    8411430849           02:30 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0121230005682    You can also easily track your order from My Account > Order History.             02:30 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:30 PM, 24th Jan                     Tanya Roger                    2           02:30 PM, 24th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:30 PM, 24th Jan                     Tanya Roger                    1           02:30 PM, 24th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           02:30 PM, 24th Jan                     Tanya Roger                    [email-masked]           02:31 PM, 24th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:31 PM, 24th Jan                   Mais                   Hi Tanya, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:31 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding your order 8411430849           02:32 PM, 24th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 8411430849 has been out for delivery on 24-1-23, and we hope it will be delivered to you as soon as possible.           02:32 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           02:33 PM, 24th Jan                     Tanya Roger                    Pls do confirm the addressee           02:34 PM, 24th Jan                     Tanya Roger                    As twice           02:34 PM, 24th Jan                     Tanya Roger                    It was not delivered           02:34 PM, 24th Jan                   Mais                   Please allow me a minute           02:34 PM, 24th Jan                   Mais                   Kindly note that the address is Amman Street, Fatma Tower, Tower A, Floor 16, Flat 161           02:36 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           02:37 PM, 24th Jan                     Tanya Roger                    The address had Salmiya too in it           02:37 PM, 24th Jan                     Tanya Roger                    Pls inform the courier guys           02:37 PM, 24th Jan                     Tanya Roger                    As twice they went elsewhere           02:37 PM, 24th Jan                     Tanya Roger                    It is crucial i receive the courier today           02:38 PM, 24th Jan                   Mais                   Please share with us your full address and your contact number           02:39 PM, 24th Jan                     Tanya Roger                    I hv shared this many times           02:39 PM, 24th Jan                     Tanya Roger                    Amman Street, Fatma Tower, Tower A, Floor 16, Flat 161, Salmiya, Hawally, Kuwait           02:40 PM, 24th Jan                     Tanya Roger                    And Contact number : 97719557 / 99706082           02:41 PM, 24th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:43 PM, 24th Jan                   Mais                   We will get in touch with you at the soonest we can           02:43 PM, 24th Jan                     Tanya Roger                    Pls share the courier number and I can speak to them           02:43 PM, 24th Jan                   Mais                   Kindly note that we do not have the courier's numbers, however we will raise your issue so that the courier can contact you and deliver your items at the soonest we can           02:45 PM, 24th Jan                     Tanya Roger                    I hv been getting the same answer since 3 days           02:45 PM, 24th Jan                     Tanya Roger                    If the order isnt delivered today, pls consider it cancelled and refund my payment           02:46 PM, 24th Jan                   Mais                   Please rest assured we will do our best to deliver the order at the soonest we can           02:47 PM, 24th Jan                     Tanya Roger                    I am travelling on Thurs and need it critically and hence following up           02:47 PM, 24th Jan                   Mais                   Make sure that we will do our best to deliver the order at the soonest we can           02:50 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:51 PM, 24th Jan                     Tanya Roger                    U too           02:51 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621562