Subject: Ticket Assigned - Conversation with Amirtha Mukesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 10:33:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amirtha Mukesh Amirtha Mukesh                    Good afternoon           02:24 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:24 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:24 PM, 24th Jan                     Amirtha Mukesh                    1           02:24 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello Amirtha Mukesh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:24 PM, 24th Jan                     Amirtha Mukesh                    1           02:25 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:25 PM, 24th Jan                     Amirtha Mukesh                    9411803580           02:26 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               02:26 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:26 PM, 24th Jan                     Amirtha Mukesh                    2           02:26 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:26 PM, 24th Jan                     Amirtha Mukesh                    1           02:26 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:26 PM, 24th Jan                     Amirtha Mukesh                    Amirmukesh2007@ yahoo.com           02:26 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:26 PM, 24th Jan                     Amirtha Mukesh                    [email-masked]           02:27 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:27 PM, 24th Jan                   Mais                   Hi Amirths, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:27 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding your order 9411803580           02:27 PM, 24th Jan                     Amirtha Mukesh                    Yes my bank statement shows 288 has been deducted and you r saying my order is not processed           02:28 PM, 24th Jan                   Mais                   We'd like to confirm you that order 9411803580 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:28 PM, 24th Jan                   Mais                   Knowing that you have a new order 9411805948 dated on 24-1-23 with a value of AED288.00 and it was paid by Visa. It is under delivery and will be delivered to you as soon as possible.           02:29 PM, 24th Jan                     Amirtha Mukesh                    My other order is successful is it           02:30 PM, 24th Jan                     Amirtha Mukesh                    Thank you for the assistance           02:30 PM, 24th Jan                   Mais                   Yes sure, you have a success order and it will be delivered at the soonest           02:30 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           02:32 PM, 24th Jan                     Amirtha Mukesh                    No thanks you cleared my query           02:32 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:33 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621485