Subject: Ticket Assigned - Conversation with ᔕђคհﾉ
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 10:26:53 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ᔕђคհﾉ ᔕђคհﾉ                    Hello           01:58 PM, 24th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:58 PM, 24th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:58 PM, 24th Jan                     ᔕђคհﾉ                    1           01:58 PM, 24th Jan                   MAX UAE whatsapp bot                    Hello ᔕђคհﾉ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:58 PM, 24th Jan                     ᔕђคհﾉ                    1           01:58 PM, 24th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           01:59 PM, 24th Jan                     ᔕђคհﾉ                    FP012423001490           01:59 PM, 24th Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           01:59 PM, 24th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:59 PM, 24th Jan                     ᔕђคհﾉ                    9411782091           01:59 PM, 24th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:59 PM, 24th Jan                     ᔕђคհﾉ                    1           01:59 PM, 24th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           01:59 PM, 24th Jan                     ᔕђคհﾉ                    9411782091           01:59 PM, 24th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012423001490    You can also easily track your order from My Account > Order History.             01:59 PM, 24th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:59 PM, 24th Jan                     ᔕђคհﾉ                    2           02:00 PM, 24th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:00 PM, 24th Jan                     ᔕђคհﾉ                    1           02:00 PM, 24th Jan                   MAX UAE whatsapp bot                   Please enter your email address           02:00 PM, 24th Jan                     ᔕђคհﾉ                    [email-masked]           02:01 PM, 24th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:01 PM, 24th Jan                     ᔕђคհﾉ                    Ok           02:01 PM, 24th Jan                     ᔕђคհﾉ                    9411782089           02:01 PM, 24th Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:07 PM, 24th Jan                   Mais                   Please give me a minute to check.           02:07 PM, 24th Jan                     ᔕђคհﾉ                    Okay           02:07 PM, 24th Jan                     ᔕђคհﾉ                    Please make it fast           02:07 PM, 24th Jan                     ᔕђคհﾉ                    Hello           02:08 PM, 24th Jan                   Mais                   We'd like to confirm you that order 9411782089 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           02:12 PM, 24th Jan                   Mais                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:12 PM, 24th Jan                     ᔕђคհﾉ                    What to do now           02:12 PM, 24th Jan                   Mais                   Knowing that you have a new order 9411782091 dated 24-1-23 with a value of 78 AED and it paid by TABBY_INSTALLMENTS. It is under delivery and will be delivered to you as soon as possible.           02:13 PM, 24th Jan                     ᔕђคհﾉ                    What about this order no . 9411782091           02:13 PM, 24th Jan                     ᔕђคհﾉ                    When           02:13 PM, 24th Jan                     ᔕђคհﾉ                    Now i need           02:13 PM, 24th Jan                     ᔕђคհﾉ                    Because           02:13 PM, 24th Jan                     ᔕђคհﾉ                    Instead of my work uniform i ordered           02:13 PM, 24th Jan                     ᔕђคհﾉ                    Now my duty time           02:13 PM, 24th Jan                   Mais                   Please note that your order has been placed successfully and the amount has been deducted once only for the successful order           02:14 PM, 24th Jan                   Mais                   Please allow us the time and we will do our best to deliver the order at the soonest we can           02:14 PM, 24th Jan                     ᔕђคհﾉ                    Can i get number delivery           02:15 PM, 24th Jan                     ᔕђคհﾉ                    I will collect           02:15 PM, 24th Jan                     ᔕђคհﾉ                    Its very urgent           02:15 PM, 24th Jan                   Mais                   Please note that we will do our best to deliver the order at the soonest we can, but we do not have the courier's numbers           02:16 PM, 24th Jan                   Mais                   However, you will be contacted before delivering the order by the courier           02:16 PM, 24th Jan                   Mais                   And we will try our best to deliver the order at the soonest we can           02:16 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           02:18 PM, 24th Jan                     ᔕђคհﾉ                    Then           02:18 PM, 24th Jan                     ᔕђคհﾉ                    Please           02:18 PM, 24th Jan                     ᔕђคհﾉ                    2:45 pm today i need to go for duty           02:19 PM, 24th Jan                     ᔕђคհﾉ                    Please contact courier           02:19 PM, 24th Jan                     ᔕђคհﾉ                    My friend ordered before and he got very fast           02:19 PM, 24th Jan                     ᔕђคհﾉ                    So that i orderes           02:19 PM, 24th Jan                     ᔕђคհﾉ                    But           02:19 PM, 24th Jan                     ᔕђคհﾉ                    Now I don’t have uniform           02:19 PM, 24th Jan                   Mais                   Please allow us the time and we will do our best to deliver the order at the soonest we can           02:20 PM, 24th Jan                     ᔕђคհﾉ                    This order also problem for collection full problem ?           02:20 PM, 24th Jan                     ᔕђคհﾉ                    Can you do it now before 2:45           02:20 PM, 24th Jan                     ᔕђคհﾉ                    I don’t have anything to use as uniform           02:20 PM, 24th Jan                   Mais                   Please allow us the time and we will do our best           02:21 PM, 24th Jan                     ᔕђคհﾉ                    Please           02:21 PM, 24th Jan                     ᔕђคհﾉ                    Keep in touch regarding this           02:21 PM, 24th Jan                     ᔕђคհﾉ                    Let me know           02:21 PM, 24th Jan                   Mais                   Sure, we will get in touch with you if there is any update           02:21 PM, 24th Jan                   Mais                   As well, the courier will contact you at the soonest           02:21 PM, 24th Jan                     ᔕђคհﾉ                    Whether it will be reaching before 2:45 or not           02:22 PM, 24th Jan                     ᔕђคհﾉ                    Which is the courier service that delivers           02:23 PM, 24th Jan                   Mais                   Kindly note that we are unable to determine a specified hour to delivering the order, however please allow us the time and we will get in touch with you and deliver your order successfully           02:24 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           02:25 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:26 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621462