Subject: Ticket Assigned - Conversation with Shahin Mahamood
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 10:17:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahin Mahamood Shahin Mahamood                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  shahin mahamood Bot:  Hi shahin mahamood, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411782089 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi shahin mahamood, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411794259 Bot:   It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971522523362            02:06 PM, 24th Jan                     Shahin Mahamood                    Thank you           02:06 PM, 24th Jan                   Mais                   Hi Shahin, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:09 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding your order 9411782089           02:09 PM, 24th Jan                   Mais                   We'd like to confirm you that order 9411782089 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           02:14 PM, 24th Jan                   Mais                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:14 PM, 24th Jan                   Mais                   Knowing that you have a new order 9411782091 dated 24-1-23 with a value of 78 AED and it paid by TABBY_INSTALLMENTS. It is under delivery and will be delivered to you as soon as possible.           02:14 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           02:16 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:17 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621421