Subject: Ticket Assigned - Conversation with Jenny
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 09:29:15 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jenny Jenny                    1           01:11 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:11 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Hello Jenny , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:11 PM, 24th Jan                     Jenny                    1           01:11 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:11 PM, 24th Jan                     Jenny                    9411694087           01:11 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            01:11 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:11 PM, 24th Jan                     Jenny                    2           01:12 PM, 24th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:12 PM, 24th Jan                     Jenny                    1           01:12 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:12 PM, 24th Jan                     Jenny                    [email-masked]           01:12 PM, 24th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:12 PM, 24th Jan                     Jenny                    I would like to speak to a customer service agent           01:12 PM, 24th Jan                     Jenny                    I need to collect my order but I haven’t received any messages yet! Suppose to be ready today.           01:13 PM, 24th Jan                   Mais                   Hi Jenny, Good Afternoon. Thank you for contacting Centrepoint. My name is Ziena. We would be happy to help you.           01:15 PM, 24th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           01:15 PM, 24th Jan                   Mais                   Please give me a minute to check.           01:15 PM, 24th Jan                   Ziena                   Please allow me a moment to check this for you.           01:15 PM, 24th Jan                   Mais                   We would like to inform you that the expected date of the order to be ready for collection is 24-1-23           01:17 PM, 24th Jan                   Mais                   So please allow us till the end of this day so that the order can be processed, knowing that you will receive a message when the order will be ready for pick up.           01:17 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           01:20 PM, 24th Jan                     Jenny                    I need to receive my order today           01:22 PM, 24th Jan                   Mais                   Yes sure, please allow us till the end of this day and the order will be ready for collection           01:22 PM, 24th Jan                     Jenny                    Half day is gone already           01:23 PM, 24th Jan                     Jenny                    This is the only website in the whole UAE I am having problems with each and every order and I think this will be the last time I order something from centrepoint           01:25 PM, 24th Jan                   Mais                   Please allow us the time and you will receive a message when the order will be ready for collection, and please be assured that we will do our best to process the order at the soonest we can.           01:25 PM, 24th Jan                   Mais                   As well, we will do our best to raise our quality service and improve our performance in order to meet all your wish.           01:25 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           01:27 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:28 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621252