Subject: Ticket Assigned - Conversation with Ali Adel
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 09:17:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ali Adel Ali Adel                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi ali adel, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411702071 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC012423000271     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0564848357 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Ali, Good Afternoon. Thank you for contacting Splash. My name is Ziena, I would be happy to help you. Agent:  We could see that you are contacting us regarding order 9411702071 Agent:  Please note that your order is out for delivery today Agent:  You will be contacted on +971564848357 Agent:  We kindly ask you to allow some time to be contacted by the courier agent to arrange the delivery. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you.Thank you for shopping with Splash Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  4 hours waiting ? Agent:  Hi Ali, Good Afternoon. Thank you for contacting Splash . My name is Ziena, I would be happy to help you. Agent:  We are truly sorry for this delay Agent:  Please be assured that the order will be delivered as soon as possible. Customer:  When Agent:  We kindly ask you to allow some time to be contacted by the courier agent to arrange the delivery today Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you.Thank you for shopping with Splash Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:06 PM, 24th Jan                     Ali Adel                             01:08 PM, 24th Jan                     Ali Adel                    09:12           01:08 PM, 24th Jan                     Ali Adel                    4 hoursssssssssssss           01:08 PM, 24th Jan                   Mais                   Hi Ali, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           01:10 PM, 24th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:10 PM, 24th Jan                   Mais                   Please give me a minute to check.           01:10 PM, 24th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9411702071 has been out for delivery on 24-1-23, and we hope it will be delivered to you as soon as possible.           01:11 PM, 24th Jan                   Mais                   Please allow us the time and we will do our best to deliver the order at the soonest we can           01:11 PM, 24th Jan                     Ali Adel                    OKAY           01:11 PM, 24th Jan                   Mais                   Knowing that you will be contacted by the courier before delivering the order, so please arrange with him to deliver your items at your specified time.           01:11 PM, 24th Jan                     Ali Adel                    Can you give me an estimated time           01:12 PM, 24th Jan                   Mais                   Kindly accept our full apology that we are unable to determine a specified time, nut we will do our best to deliver your items at the soonest we can and you will be contacted by the courier so please arrange with him           01:14 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           01:15 PM, 24th Jan                     Ali Adel                    No thank you           01:16 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           01:16 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621184