Subject: Ticket Assigned - Conversation with Vincent Sam
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 09:16:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vincent Sam Vincent Sam                    Hi           01:02 PM, 24th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:02 PM, 24th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:02 PM, 24th Jan                     Vincent Sam                    1           01:02 PM, 24th Jan                   MAX KW Whatsapp BOT                    Hello Vincent Sam , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:02 PM, 24th Jan                     Vincent Sam                    1           01:02 PM, 24th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           01:02 PM, 24th Jan                     Vincent Sam                    8411673671           01:02 PM, 24th Jan                   MAX KW Whatsapp BOT                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0123230005035    You can also easily track your order from My Account > Order History.             01:02 PM, 24th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:02 PM, 24th Jan                     Vincent Sam                    2           01:02 PM, 24th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:02 PM, 24th Jan                     Vincent Sam                    1           01:02 PM, 24th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           01:02 PM, 24th Jan                     Vincent Sam                    [email-masked]           01:03 PM, 24th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           01:03 PM, 24th Jan                     Vincent Sam                    Ok           01:03 PM, 24th Jan                   Mais                   Hi Vincent, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:04 PM, 24th Jan                     Vincent Sam                    Hi Mais           01:04 PM, 24th Jan                   Mais                   We can see that you have contacted us regarding your order 8411673671           01:04 PM, 24th Jan                     Vincent Sam                    Yes           01:04 PM, 24th Jan                     Vincent Sam                    I was contacted by the delivery driver just now and seems that he is being rude on call           01:05 PM, 24th Jan                     Vincent Sam                    I told him I am at work and no one is there to pick the order           01:05 PM, 24th Jan                     Vincent Sam                    Can you please drop my order in Faheel Max store           01:05 PM, 24th Jan                     Vincent Sam                    So that I can pick up please.           01:06 PM, 24th Jan                     Vincent Sam                    The delivery driver was not in a mood to understand me.           01:06 PM, 24th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:06 PM, 24th Jan                     Vincent Sam                    I know. I always shop from max if you check my records.           01:06 PM, 24th Jan                   Mais                   Kindly note that we are unable to change the delivery method of the order after it has been confirmed, however we will raise your query to the courier team in order to deliver your items successfully and at the time you prefer           01:07 PM, 24th Jan                   Mais                   Once again please accept our full apology for this           01:07 PM, 24th Jan                     Vincent Sam                    Noted. My preferred time would be after 5pm           01:07 PM, 24th Jan                     Vincent Sam                    I can understand.           01:08 PM, 24th Jan                     Vincent Sam                    Can you let me know once it’s done.           01:08 PM, 24th Jan                   Mais                   Please rest assured that we will do our best to deliver your items at the time you want and without any delays or mistakes.           01:08 PM, 24th Jan                     Vincent Sam                    Thanks           01:08 PM, 24th Jan                     Vincent Sam                    ??           01:08 PM, 24th Jan                     Vincent Sam                    Truly appreciated           01:09 PM, 24th Jan                   Mais                   Is there anything else I can assist you with?           01:09 PM, 24th Jan                     Vincent Sam                    That would be all. You have been great!!           01:09 PM, 24th Jan                     Vincent Sam                    I wanted to try the dress today but I guess he is not going to come           01:09 PM, 24th Jan                     Vincent Sam                    Rest will see tomorrow           01:10 PM, 24th Jan                     Vincent Sam                    But pls make sure delivery time is after 5pm.           01:10 PM, 24th Jan                   Mais                   Thanks for your kindness and understanding, please be assured that we will do our best to deliver the order at the soonest we can, your time and comfort are really important to us.           01:13 PM, 24th Jan                     Vincent Sam                    Thank you so much Mais           01:13 PM, 24th Jan                     Vincent Sam                    God bless you           01:13 PM, 24th Jan                     Vincent Sam                    Have a great day ahead!!           01:13 PM, 24th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:15 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5621181