Subject: Ticket Assigned - Conversation with Shadab Fatima
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 12:10:22 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shadab Fatima Shadab Fatima                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  shadab fatima Bot:  Hi shadab fatima, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9411328606 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 21/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  545438069            04:02 PM, 23rd Jan                   Mais                   Hi Fatima, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:03 PM, 23rd Jan                     Shadab Fatima                    I ordered 9411328606 for click and collect but due to sudden injury I can’t come to store can it be delivered to my home           04:04 PM, 23rd Jan                     Shadab Fatima                             04:05 PM, 23rd Jan                     Shadab Fatima                             04:05 PM, 23rd Jan                   Mais                   We regret to inform you that we are unable to change the delivery method of the order after it has been confirmed           04:05 PM, 23rd Jan                     Shadab Fatima                    By when I can come to receive it           04:05 PM, 23rd Jan                   Mais                   However, kindly note that anyone from your end can collect the order on your behalf if you wish, just make sure to have his/her ID           04:05 PM, 23rd Jan                   Mais                   Kindly note that you can collect your order within 14 days start from the date of receiving the pick up message           04:06 PM, 23rd Jan                     Shadab Fatima                    As today my fried can not come what’s the last date he can come to collect on my behalf           04:06 PM, 23rd Jan                     Shadab Fatima                    Ok           04:06 PM, 23rd Jan                     Shadab Fatima                    I have not received any message yet           04:06 PM, 23rd Jan                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             04:09 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           04:09 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:10 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618501