Subject: Ticket Assigned - Conversation with Mustafa Khudadoost
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 12:01:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mustafa Khudadoost Mustafa Khudadoost                    Hi           03:45 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:45 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:45 PM, 23rd Jan                     Mustafa Khudadoost                    1           03:45 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Hello Mustafa Khudadoost , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:45 PM, 23rd Jan                     Mustafa Khudadoost                    4           03:45 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             03:45 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:45 PM, 23rd Jan                     Mustafa Khudadoost                    2           03:45 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:45 PM, 23rd Jan                     Mustafa Khudadoost                    In the app I want to add address book but it has a bug           03:47 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:47 PM, 23rd Jan                     Mustafa Khudadoost                    And it is glitching           03:47 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:47 PM, 23rd Jan                     Mustafa Khudadoost                    1           03:47 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:47 PM, 23rd Jan                     Mustafa Khudadoost                    [email-masked]           03:48 PM, 23rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:48 PM, 23rd Jan                   Mais                   Hi Mustafa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:49 PM, 23rd Jan                     Mustafa Khudadoost                    In the app I want to add address book but it has a bug           03:49 PM, 23rd Jan                     Mustafa Khudadoost                    And it is glitching           03:49 PM, 23rd Jan                     Mustafa Khudadoost                    P           03:51 PM, 23rd Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:52 PM, 23rd Jan                   Mais                   We would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           03:52 PM, 23rd Jan                     Mustafa Khudadoost                    I did           03:52 PM, 23rd Jan                   Mais                   Could you please share with us screenshot about the issue you have faced?           03:53 PM, 23rd Jan                     Mustafa Khudadoost                    Ok           03:54 PM, 23rd Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:55 PM, 23rd Jan                     Mustafa Khudadoost                    * File attached - 1ee45199ddad4582d70388.mp4 *             03:55 PM, 23rd Jan                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             03:57 PM, 23rd Jan                   Mais                   We will get in touch with you at the soonest we can           03:59 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           04:00 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:01 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618463