Subject: Ticket Assigned - Conversation with Camilla
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 11:58:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Camilla Camilla                    2           03:48 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:48 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello Camilla , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:48 PM, 23rd Jan                     Camilla                    2           03:48 PM, 23rd Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:48 PM, 23rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:48 PM, 23rd Jan                     Camilla                    2           03:48 PM, 23rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:48 PM, 23rd Jan                     Camilla                    1           03:48 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:49 PM, 23rd Jan                     Camilla                    [email-masked]           03:49 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:49 PM, 23rd Jan                   Mais                   Hi Camilla, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:49 PM, 23rd Jan                     Camilla                    Hi           03:50 PM, 23rd Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate our query?           03:50 PM, 23rd Jan                     Camilla                    This is the second time writing to you regarding the same problem.   I requested a return on my package(see order number in picture)  A delivery driver call me Monday(16/1) but I was not home and could not give him my return.  He said he would come the next day, but he never came. When can I expect to hand in my return?  Also, I will only like to return the shirt and blouse and the the two pair of shoes. I can’t figure out how to change that.  Last time(Friday 20/1) you said you where going to send a new return request. But this never came on my email: [email-masked]  Please hurry up with this problem, I have waited many days now.           03:50 PM, 23rd Jan                     Camilla                             03:50 PM, 23rd Jan                     Camilla                    Sorry I would not like to return the shoes but only the two items in the picture(blouse and skirt)           03:52 PM, 23rd Jan                     Camilla                    I can see you resolved the problem- thanks           03:54 PM, 23rd Jan                   Mais                   We would like to inform you that a return request has been created for only the 2 products from the order No. 9410306587 dated on 23-1-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           03:55 PM, 23rd Jan                     Camilla                    Thank you for the quick response and helping           03:56 PM, 23rd Jan                   Mais                   We will be happy to help anytime           03:56 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           03:56 PM, 23rd Jan                     Camilla                    Not in the moment           03:57 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:58 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618454