Subject: Ticket Assigned - Conversation with Bint Saif
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 11:34:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bint Saif Bint Saif                    مرحبا           03:15 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:15 PM, 23rd Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:15 PM, 23rd Jan                     Bint Saif                    1           03:15 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello Bint Saif , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:15 PM, 23rd Jan                     Bint Saif                    1           03:15 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:15 PM, 23rd Jan                     Bint Saif                    9411528938           03:15 PM, 23rd Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP012223001457    You can also easily track your order from My Account > Order History.             03:15 PM, 23rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:15 PM, 23rd Jan                     Bint Saif                    2           03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 PM, 23rd Jan                     Bint Saif                    1           03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:16 PM, 23rd Jan                     Bint Saif                    [email-masked]           03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:16 PM, 23rd Jan                   Mais                   Hi Asaif, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:18 PM, 23rd Jan                   Mais                   We can see that you have contacted us regarding your order 9411528938           03:18 PM, 23rd Jan                     Bint Saif                    Hi Mais with you amna           03:18 PM, 23rd Jan                     Bint Saif                    Yes           03:18 PM, 23rd Jan                     Bint Saif                    The new number is available in the application but still the old number is shown           03:19 PM, 23rd Jan                   Mais                   Hi Amna, hope you are doing great, we will be happy to help you.           03:19 PM, 23rd Jan                   Mais                   Could you please share with us the new contact number?           03:19 PM, 23rd Jan                     Bint Saif                    Can you please make sure the new number           03:19 PM, 23rd Jan                   Mais                   Could you please share with us the new contact number?           03:20 PM, 23rd Jan                     Bint Saif                    This is the old number           03:20 PM, 23rd Jan                     Bint Saif                    The new number           03:21 PM, 23rd Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team so that they can contact you through the new one and deliver your order successfully.           03:21 PM, 23rd Jan                   Mais                   Please allow us the time so that we can do the needful.           03:21 PM, 23rd Jan                     Bint Saif                    Sure           03:22 PM, 23rd Jan                     Bint Saif                    But please make sure it has been changed in your system           03:22 PM, 23rd Jan                   Mais                   We would like to inform you that due to the security reason, we are not authorized to make any changes on our customers account. If you wish to change the phone number, you can login on your account and from setting option, you can update your correct phone number.           03:22 PM, 23rd Jan                   Mais                   However, we will raise the issue to the courier in order to contact you and deliver your items successfully.           03:23 PM, 23rd Jan                     Bint Saif                    I done it           03:23 PM, 23rd Jan                     Bint Saif                    But it’s not reflecting           03:23 PM, 23rd Jan                   Mais                   Please allow us the time and we will raise the issue in order to be fully assisted           03:24 PM, 23rd Jan                     Bint Saif                    Okay           03:25 PM, 23rd Jan                   Mais                   Please accept our full apology, and thanks for your patience and understanding           03:25 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           03:27 PM, 23rd Jan                     Bint Saif                    Just make sure the number has been updated           03:27 PM, 23rd Jan                     Bint Saif                             03:28 PM, 23rd Jan                   Mais                   Please allow us the time and we will do the needful           03:29 PM, 23rd Jan                     Bint Saif                    Please make sure the order to be delivered           03:30 PM, 23rd Jan                   Mais                   We will do our best, please rest assured           03:32 PM, 23rd Jan                     Bint Saif                    Thank you dear           03:33 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:33 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618353