Subject: Ticket Assigned - Conversation with Iqra moin
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 11:29:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Iqra moin Iqra moin                    ?           03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello Iqra Moin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:16 PM, 23rd Jan                     Iqra moin                    2           03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 PM, 23rd Jan                     Iqra moin                    2           03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:16 PM, 23rd Jan                     Iqra moin                    1           03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:16 PM, 23rd Jan                     Iqra moin                    [email-masked]           03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:16 PM, 23rd Jan                     Iqra moin                    ok           03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:16 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello Iqra Moin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:16 PM, 23rd Jan                   Mais                   Hi Iqra, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:17 PM, 23rd Jan                     Iqra moin                    hello           03:17 PM, 23rd Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:17 PM, 23rd Jan                     Iqra moin                    i have requested i return           03:17 PM, 23rd Jan                     Iqra moin                    of Order #9409263984           03:18 PM, 23rd Jan                     Iqra moin                    rider came once 1 was out. i asked him to come tomorrow but nobody contact or came           03:18 PM, 23rd Jan                     Iqra moin                    can you please do me a favour?           03:18 PM, 23rd Jan                     Iqra moin                    either cancel online return so i can return it in store           03:18 PM, 23rd Jan                     Iqra moin                    or send rider           03:19 PM, 23rd Jan                     Iqra moin                    asap           03:19 PM, 23rd Jan                     Iqra moin                    as i need to buy things           03:19 PM, 23rd Jan                   Mais                   Please give me a minute to check.           03:20 PM, 23rd Jan                     Iqra moin                    ok           03:20 PM, 23rd Jan                   Mais                   Please confirm if this is the intended item Printed Shirt with Long Sleeves and Button Closure           03:20 PM, 23rd Jan                     Iqra moin                    yes           03:20 PM, 23rd Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:24 PM, 23rd Jan                     Iqra moin                    0544437508           03:24 PM, 23rd Jan                     Iqra moin                    Burj al noor 1 320           03:24 PM, 23rd Jan                     Iqra moin                    al nahda 1           03:24 PM, 23rd Jan                   Mais                   Please be assured as we have now escalated this issue to our courier  team and they are closely working on this to fix it for you.             03:25 PM, 23rd Jan                     Iqra moin                    ok           03:26 PM, 23rd Jan                   Mais                   We will get in touch with you and collect your item at the soonest           03:26 PM, 23rd Jan                     Iqra moin                    ok           03:26 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           03:27 PM, 23rd Jan                     Iqra moin                    ni thanks           03:28 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max  Have a nice day!           03:29 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618334