Subject: Ticket Assigned - Conversation with Theresia Brian
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 11:18:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Theresia  Brian Theresia  Brian                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  how to change email ? Bot:  ✍️ Please enter your name Customer:  theresia  brian Bot:  Hi theresia  brian, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97450819118            03:10 PM, 23rd Jan                   Mais                   Hi Theresia, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:11 PM, 23rd Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           03:11 PM, 23rd Jan                     Theresia  Brian                    My refund is lost in my account           03:11 PM, 23rd Jan                     Theresia  Brian                    59qar           03:11 PM, 23rd Jan                     Theresia  Brian                    How can I get back my refund           03:12 PM, 23rd Jan                   Mais                   We would like to inform you that we have processed the refund of amount 59 QAR in your My Credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:15 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           03:16 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:17 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618287