Subject: Ticket Assigned - Conversation with Sanaa Remtulla
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 11:15:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sanaa Remtulla Sanaa Remtulla                    hello           03:03 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:03 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello Sanaa Remtulla , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:03 PM, 23rd Jan                     Sanaa Remtulla                    3           03:04 PM, 23rd Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:04 PM, 23rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:04 PM, 23rd Jan                     Sanaa Remtulla                    2           03:04 PM, 23rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:04 PM, 23rd Jan                     Sanaa Remtulla                    1           03:04 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:04 PM, 23rd Jan                     Sanaa Remtulla                    [email-masked]           03:04 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:04 PM, 23rd Jan                   Mais                   Hi Sanaa, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:05 PM, 23rd Jan                     Sanaa Remtulla                    hello           03:06 PM, 23rd Jan                     Sanaa Remtulla                    i just wanted know when im getting my refund           03:06 PM, 23rd Jan                     Sanaa Remtulla                    order number 9406780030           03:06 PM, 23rd Jan                   Mais                   We would like to inform you that we have processed the refund of amount 197.54 AED on 12/28/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:07 PM, 23rd Jan                     Sanaa Remtulla                    its already been 14 days           03:07 PM, 23rd Jan                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully.           03:07 PM, 23rd Jan                     Sanaa Remtulla                    i sid contact my bank and no payment ha been shown           03:08 PM, 23rd Jan                   Mais                   Please give me a minute to check.           03:09 PM, 23rd Jan                   Mais                   We would like to inform you that we have processed the amount successfully from our end, and you can check the refund status with your bank through this ARN 236219310751 in order to be fully assisted.           03:13 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           03:14 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:15 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618278