Subject: Ticket Assigned - Conversation with Yogesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 10:52:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yogesh Yogesh                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  yogesh Bot:  Hi yogesh, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97433155726 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Yogesh, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you. Agent:  We can see that you have contacted us regarding refund information, could you please elaborate your query? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Customer:  Hi Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:39 PM, 23rd Jan                   Mais                   Hi Yogesh, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:39 PM, 23rd Jan                     Yogesh                    I would like to know refund status of my return few weeks back           02:40 PM, 23rd Jan                   Mais                   Could you please share with us the exact order number           02:42 PM, 23rd Jan                     Yogesh                    ok           02:42 PM, 23rd Jan                     Yogesh                    4706810963           02:43 PM, 23rd Jan                     Yogesh                    Item return was Lee Cooper Demin with QAR 74           02:44 PM, 23rd Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:46 PM, 23rd Jan                     Yogesh                    ok           02:47 PM, 23rd Jan                   Mais                   We would like to inform you that we have processed the refund of amount QAR73.00 on 12/25/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:48 PM, 23rd Jan                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully           02:48 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           02:50 PM, 23rd Jan                     Yogesh                    ok           02:51 PM, 23rd Jan                     Yogesh                    thank you           02:52 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:52 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618177