Subject: Ticket Assigned - Conversation with SB
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 10:17:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SB SB                    Hi           02:03 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:03 PM, 23rd Jan                   MAX UAE whatsapp bot                    Hello SB , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:03 PM, 23rd Jan                     SB                    1           02:03 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           02:03 PM, 23rd Jan                     SB                    9411268160           02:04 PM, 23rd Jan                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            02:04 PM, 23rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:04 PM, 23rd Jan                     SB                    2           02:04 PM, 23rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:04 PM, 23rd Jan                     SB                    1           02:04 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           02:04 PM, 23rd Jan                     SB                    [email-masked]           02:04 PM, 23rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:04 PM, 23rd Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:07 PM, 23rd Jan                   Mais                   We can see that you have contacted us regarding your order 9411268160           02:07 PM, 23rd Jan                     SB                    Hi           02:07 PM, 23rd Jan                     SB                    When will my sukran  be added           02:09 PM, 23rd Jan                     SB                    My return money be added to shukran           02:09 PM, 23rd Jan                     SB                    Because I want to order stuff           02:09 PM, 23rd Jan                   Mais                   Please give me a minute to check.           02:10 PM, 23rd Jan                     SB                    Ok           02:10 PM, 23rd Jan                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           02:11 PM, 23rd Jan                     SB                    The products were already collected yesterday           02:13 PM, 23rd Jan                     SB                    Why so much time ?           02:13 PM, 23rd Jan                     SB                    Yesterday morning they collected it           02:14 PM, 23rd Jan                   Mais                   Please allow us 24 hours so that the items can be reached our warehouse and 24-48 hours so that the refund can be processed.           02:14 PM, 23rd Jan                     SB                    Ok thank you for your help           02:15 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           02:16 PM, 23rd Jan                     SB                    No thank you           02:16 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:17 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5618050