Subject: Ticket Assigned - Conversation with Anna Reyes
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 23 Jan 2023 09:32:13 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anna Reyes Anna Reyes                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi anna reyes, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0581610731            01:09 PM, 23rd Jan                   Mais                   Hi Anna, Good Morning. Thank you for contacting Splash. My name is Ziena. We would be happy to help you.           01:11 PM, 23rd Jan                     Anna Reyes                    In the Splash App, it’s mentioned, if you’re nit sure about your bra size, they offer free returns. But when I call the customer service, they refuse to accept the return request. I only would like to change the size because the size is small for me.           01:11 PM, 23rd Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:12 PM, 23rd Jan                   Mais                   Could you please share with us the name of the item you want to return so that we can check for you furthrt           01:13 PM, 23rd Jan                   Mais                   Could you please share with us the name of the item you want to return so that we can check for you further           01:13 PM, 23rd Jan                     Anna Reyes                             01:13 PM, 23rd Jan                     Anna Reyes                    I want to exchange the bra size of order number 9411570680.           01:15 PM, 23rd Jan                     Anna Reyes                    3 sets - Solid Seamless Bra with Adjustable straps Size 12, to be changed to size 14           01:15 PM, 23rd Jan                   Mais                   Could you please share with us images about the item showing that it is still in it's original condition           01:16 PM, 23rd Jan                     Anna Reyes                             01:16 PM, 23rd Jan                   Mais                   Kindly note that we need images about the item you have not from the site           01:18 PM, 23rd Jan                     Anna Reyes                             01:18 PM, 23rd Jan                   Mais                   Please confirm if this is the intended item Set of 3 - Solid Seamless Bra with Adjustable Straps>           01:18 PM, 23rd Jan                     Anna Reyes                    I ordered another kind of bra, also size 12. That is ok with me. It fits me. But this type of bra is also size 12 but it does not fit me. It’s small for me.           01:19 PM, 23rd Jan                     Anna Reyes                    Yes. I confirm. Its is the set of 3 - Solid Seamless Bra with adjustable straps           01:20 PM, 23rd Jan                     Anna Reyes                             01:21 PM, 23rd Jan                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9411570680 dated on 23-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           01:22 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           01:24 PM, 23rd Jan                     Anna Reyes                    hi. Are you still there?           01:24 PM, 23rd Jan                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9411570680 dated on 23-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           01:25 PM, 23rd Jan                   Mais                   Is there anything else I can assist you with?           01:29 PM, 23rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           01:31 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5617891