Subject: Ticket Assigned - Conversation with Aya Adel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 14:51:22 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aya Adel Aya Adel                    Hello           06:40 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:40 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Hello Aya Adel , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:40 PM, 20th Jan                     Aya Adel                    3           06:41 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:41 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:41 PM, 20th Jan                     Aya Adel                    2           06:42 PM, 20th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:42 PM, 20th Jan                     Aya Adel                    1           06:42 PM, 20th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           06:42 PM, 20th Jan                     Aya Adel                    [email-masked]           06:42 PM, 20th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:42 PM, 20th Jan                   Mais                   Hi Aya, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:44 PM, 20th Jan                     Aya Adel                    Hello           06:44 PM, 20th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           06:44 PM, 20th Jan                     Aya Adel                    Please i’ve return an item and i want to know when i will get back my money please           06:44 PM, 20th Jan                     Aya Adel                    Yea           06:44 PM, 20th Jan                   Mais                   Please give me a minute to check.           06:46 PM, 20th Jan                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           06:48 PM, 20th Jan                   Mais                   Is there anything else I can assist you with?           06:50 PM, 20th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:51 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5609572