Subject: Ticket Assigned - Conversation with Komal S Dhanota
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 14:19:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Komal S Dhanota Komal S Dhanota                    Hi           06:09 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:09 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello Komal S Dhanota , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:09 PM, 20th Jan                     Komal S Dhanota                    1           06:09 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:09 PM, 20th Jan                     Komal S Dhanota                    9410871146           06:09 PM, 20th Jan                     Komal S Dhanota                    Hi           06:12 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:12 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello Komal S Dhanota , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:12 PM, 20th Jan                     Komal S Dhanota                    1           06:12 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:12 PM, 20th Jan                     Komal S Dhanota                    9410871146           06:12 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011723002193    You can also easily track your order from My Account > Order History.             06:12 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:12 PM, 20th Jan                     Komal S Dhanota                    2           06:12 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:12 PM, 20th Jan                     Komal S Dhanota                    1           06:13 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:13 PM, 20th Jan                     Komal S Dhanota                    [email-masked]           06:13 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:13 PM, 20th Jan                   Mais                   Hi Komal, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:14 PM, 20th Jan                   Mais                   We can see that you have contacted us regarding your order 9410871146           06:14 PM, 20th Jan                     Komal S Dhanota                    Please cancel this order and refund me the amount           06:14 PM, 20th Jan                     Komal S Dhanota                    I don’t see any update on this           06:14 PM, 20th Jan                     Komal S Dhanota                    I will order from other sites           06:14 PM, 20th Jan                   Mais                   Please accept our full apology for this delay, kindly note that your issue has been raised and this is your complaint number 5602813 and our team is working on the issue, however in case you want to cancel the order we will raise your query in order to be fully assisted.           06:16 PM, 20th Jan                   Mais                   As well, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.            06:16 PM, 20th Jan                     Komal S Dhanota                    Alright. Please cancel from your end and initiate the refund           06:17 PM, 20th Jan                   Mais                   We will raise this query to the concerned team in order to be fully assisted.           06:18 PM, 20th Jan                   Mais                   Is there anything else I can assist you with?           06:19 PM, 20th Jan                     Komal S Dhanota                    No. Thanks           06:19 PM, 20th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:19 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5609484