Subject: Ticket Assigned - Conversation with Dani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 13:57:13 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dani Dani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  dani Bot:  Hi dani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4711189244 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0120230002214     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97460055221            05:47 PM, 20th Jan                   Mais                   Hi Dani, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:48 PM, 20th Jan                   Mais                   We can see that you have contacted us regarding your order 4711189244           05:48 PM, 20th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:48 PM, 20th Jan                     Dani                    Hi there. I was told this morning by the driver to send my location. I did. Now I receive sms saying there’s a problem with my location and you won’t deliver today. I called the driver many times. He’s now going off duty and won’t send the other driver’s number. This is not ok           05:49 PM, 20th Jan                     Dani                    EVERYTIME I order from you there’s some issue. This is ridiculous           05:49 PM, 20th Jan                     Dani                    Contact number:+97460055221           05:49 PM, 20th Jan                     Dani                    [email-masked]           05:49 PM, 20th Jan                     Dani                    Address: Building 9, Street 258, zone 69 Lusail           05:50 PM, 20th Jan                     Dani                    Apartment name: R10           05:50 PM, 20th Jan                     Dani                    Apartment number 104           05:50 PM, 20th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:50 PM, 20th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:50 PM, 20th Jan                   Mais                   We will get in touch with you and deliver your items at the soonest we can           05:51 PM, 20th Jan                     Dani                    When is that?           05:51 PM, 20th Jan                   Mais                   Please allow us 24 hours as a maximum           05:51 PM, 20th Jan                     Dani                    I was supposed to get them today. How can there be an issue with the location if I shared the location with the driver           05:51 PM, 20th Jan                     Dani                    Then he refused to give me the other driver’s number! And ignored my calls           05:51 PM, 20th Jan                     Dani                    24h? Why? My items are with the driver and he is still delivering!!!           05:52 PM, 20th Jan                     Dani                    Last time there was an issue and my order took 5 days           05:52 PM, 20th Jan                     Dani                    This is unacceptable           05:52 PM, 20th Jan                     Dani                    Can you call the driver           05:52 PM, 20th Jan                   Mais                   Please accept our full apology for this, please allow us the time and we will raise the issue to the courier team and solve it at the soonest we can           05:53 PM, 20th Jan                     Dani                    I don’t see as to why you cannot call the driver seeing as he is working and has my items           05:53 PM, 20th Jan                     Dani                    This is unacceptable           05:53 PM, 20th Jan                     Dani                    And you blame me and the address I provided           05:53 PM, 20th Jan                   Mais                   Kindly note that we asked you about your information just to make sure that the order will be delivered correctly, please allow us the time and we will assist you to the fullest           05:54 PM, 20th Jan                   Mais                   Is there anything else I can assist you with?           05:55 PM, 20th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:56 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5609422