Subject: Ticket Assigned - Conversation with Ayu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 13:11:22 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayu Ayu                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ayu Bot:  Hi ayu, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097433855412            04:56 PM, 20th Jan                   Mais                   Hi Ayu, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:57 PM, 20th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:57 PM, 20th Jan                     Ayu                    Hi Mais, i ordered water bottle. But its broken. I want to EXCHANGE not return but there is no exchange option showing here. Can I just go to nearest centrepoint instead and choose other bottle?           04:58 PM, 20th Jan                     Ayu                    Are you there, Mais?           04:59 PM, 20th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:00 PM, 20th Jan                   Mais                   Could you please share with us images about the item you received, along with it's name as it is on the site, so that we can check for you further           05:00 PM, 20th Jan                     Ayu                    I havent taken pict of thebottle. But thebroken part is at the bottom. Its unicorn water bottle silver color           05:01 PM, 20th Jan                     Ayu                             05:03 PM, 20th Jan                     Ayu                             05:04 PM, 20th Jan                   Mais                   We would like to inform you that you can exchange the item at the nearest store to you of Centrepoint.           05:06 PM, 20th Jan                     Ayu                    What are the requirement for this exchanve process?           05:06 PM, 20th Jan                     Ayu                    Thanks Mais           05:06 PM, 20th Jan                   Mais                   Just please make sure to have the purchase invoice with you           05:07 PM, 20th Jan                   Mais                   Is there anything else I can assist you with?           05:10 PM, 20th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint,  Have a nice day!           05:11 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5609289