Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 13:02:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hi           04:49 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:49 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Hello Guest , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:49 PM, 20th Jan                     Guest                    1           04:49 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:49 PM, 20th Jan                     Guest                    9411307465           04:50 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Congrats! Your order is successfully placed.?    Your estimated collection date is 22/01/2023             04:50 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:50 PM, 20th Jan                     Guest                    2           04:50 PM, 20th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:50 PM, 20th Jan                     Guest                    1           04:50 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:50 PM, 20th Jan                     Guest                    [email-masked]           04:51 PM, 20th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:51 PM, 20th Jan                   Mais                   Hi Fathima, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:52 PM, 20th Jan                   Mais                   We can see that you have contacted us regarding your order 9411307465           04:52 PM, 20th Jan                     Guest                    Yes           04:52 PM, 20th Jan                     Guest                    I want today this order           04:52 PM, 20th Jan                   Mais                   We would like to inform you that your order is under delivery to the store and it will be processed at the soonest           04:53 PM, 20th Jan                     Guest                    Can you arrange in store           04:53 PM, 20th Jan                     Guest                    Today is possible?           04:53 PM, 20th Jan                     Guest                    6.30 pm           04:53 PM, 20th Jan                   Mais                   Please note that you will receive a message when the order will be ready for collection           04:53 PM, 20th Jan                   Mais                   Be assured that we will do our best to process the order at the soonest we can           04:53 PM, 20th Jan                     Guest                    Iam waiting for msg           04:54 PM, 20th Jan                     Guest                    Can you check it’s possible today or not           04:54 PM, 20th Jan                     Guest                    Deira city centers or al ghurair           04:55 PM, 20th Jan                   Mais                   Kindly note that the expected date of the order to be ready for collection is 21-1-23, but be assured that we will do our best to process it at the soonest we can           04:56 PM, 20th Jan                     Guest                    I know           04:56 PM, 20th Jan                     Guest                    Iam asking it’s possible or not today           04:56 PM, 20th Jan                     Guest                    Because i want today only           04:57 PM, 20th Jan                     Guest                    Ortherwise i have to cancel this order           04:57 PM, 20th Jan                   Mais                   Kindly note that we will do our best to process the order at the soonest we can, just please allow us the time           04:59 PM, 20th Jan                     Guest                    Ok           04:59 PM, 20th Jan                   Mais                   Is there anything else I can assist you with?           04:59 PM, 20th Jan                     Guest                    No           05:00 PM, 20th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:02 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5609261