Subject: Ticket Assigned - Conversation with Ameera
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 12:43:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ameera Ameera                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ameera, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:36 PM, 20th Jan                   Mais                   Hi Ameera, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:37 PM, 20th Jan                   Mais                   We can see that you have contacted us regarding refund information           04:37 PM, 20th Jan                     Ameera                    hi mais. I'm writing to ask about my refund yes           04:37 PM, 20th Jan                     Ameera                    I got an email confirming total refund amount is 3.6, however I only received 2.9 in my credit           04:38 PM, 20th Jan                   Mais                   We would like to inform you that we have processed the refund of amount 0.7 BHD on 20-1-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:39 PM, 20th Jan                   Mais                   As well, we have processed the refund of amount 2.9 BHD in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:40 PM, 20th Jan                     Ameera                    okay got it           04:40 PM, 20th Jan                     Ameera                    thank you           04:40 PM, 20th Jan                   Mais                   Is there anything else I can assist you with?           04:40 PM, 20th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:42 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5609204