Subject: Ticket Assigned - Conversation with Vini
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 15:43:19 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vini Vini                    Hi           07:28 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:28 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello Vini , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:28 PM, 19th Jan                     Vini                    2           07:28 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:28 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:28 PM, 19th Jan                     Vini                    2           07:29 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:29 PM, 19th Jan                     Vini                    1           07:29 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:29 PM, 19th Jan                     Vini                    [email-masked]           07:29 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:29 PM, 19th Jan                   Mais                   Hi Vini, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:31 PM, 19th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           07:32 PM, 19th Jan                     Vini                    Yes           07:32 PM, 19th Jan                     Vini                    Today product is picked up           07:32 PM, 19th Jan                     Vini                    Can u check the ststus           07:32 PM, 19th Jan                     Vini                    Because i couldnt get any confirmation msg           07:33 PM, 19th Jan                   Mais                   Please give me a minute to check.           07:33 PM, 19th Jan                     Vini                    Ok           07:33 PM, 19th Jan                   Mais                   Could you please confirm if this is the intended order 9410680940           07:35 PM, 19th Jan                     Vini                    Yes           07:35 PM, 19th Jan                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:36 PM, 19th Jan                     Vini                    Ok           07:36 PM, 19th Jan                     Vini                    Thank u           07:38 PM, 19th Jan                   Mais                   Is there anything else I can assist you with?           07:38 PM, 19th Jan                     Vini                    I used my shukran pay , the refund will credit the same right?           07:39 PM, 19th Jan                   Mais                   Yes sure.           07:40 PM, 19th Jan                   Mais                   Is there anything else I can assist you with?           07:42 PM, 19th Jan                     Vini                    Ok thank u           07:42 PM, 19th Jan                     Vini                    Nothing           07:42 PM, 19th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           07:43 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5607105