Subject: Ticket Assigned - Conversation with Hanna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 15:34:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hanna Hanna                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hanna, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4711072526 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2023-01-19     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:27 PM, 19th Jan                   Mais                   Hi Hanna, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:27 PM, 19th Jan                   Mais                   We can see that you have contacted us regarding your order 4711072526           07:27 PM, 19th Jan                     Hanna                    I ordered an item as the mentioned order id           07:28 PM, 19th Jan                     Hanna                    But it is totally different from the item which i ordered           07:28 PM, 19th Jan                     Hanna                    I order black and received a blue waistcoat woth damage           07:29 PM, 19th Jan                     Hanna                    I was ordering it to attent an important function           07:29 PM, 19th Jan                     Hanna                    And was waiting to receive it but now it was not the item which i ordered and you wasted my time           07:29 PM, 19th Jan                     Hanna                    Very disappointed with your service           07:30 PM, 19th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           07:30 PM, 19th Jan                   Mais                   Please be assured that we will do our best to try not repeat such mistakes again, and we will work hard to raise our quality service and improve our performance in order to meet all your wish.           07:30 PM, 19th Jan                     Hanna                    If you dont have the exact item make it as sold out or not available while ordering           07:30 PM, 19th Jan                     Hanna                    Dont make customers fool           07:30 PM, 19th Jan                   Mais                   Please accept our full apology for this, please be assured that we will do our best to meet all your wish           07:31 PM, 19th Jan                     Hanna                    Hellooo           07:31 PM, 19th Jan                   Mais                   Your time and comfort are really important to us           07:31 PM, 19th Jan                   Mais                   As well, we would like to inform you that we have processed the refund of amount QAR60.00 on 1/19/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:31 PM, 19th Jan                   Mais                   Is there anything else I can assist you with?           07:32 PM, 19th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           07:34 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5607068