Subject: Ticket Assigned - Conversation with Sherlyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 15:28:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sherlyn Sherlyn                    Good day           07:17 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:17 PM, 19th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:17 PM, 19th Jan                     Sherlyn                    1           07:17 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Hello Sherlyn , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:17 PM, 19th Jan                     Sherlyn                    1           07:17 PM, 19th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           07:17 PM, 19th Jan                     Sherlyn                    8410862278           07:18 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0117230003466    You can also easily track your order from My Account > Order History.             07:18 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 19th Jan                     Sherlyn                    2           07:19 PM, 19th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:19 PM, 19th Jan                     Sherlyn                    1           07:19 PM, 19th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           07:19 PM, 19th Jan                     Sherlyn                    [email-masked]           07:20 PM, 19th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:20 PM, 19th Jan                     Sherlyn                    Thank you. God bless           07:20 PM, 19th Jan                   Mais                   Hi Sherlyn, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:21 PM, 19th Jan                   Mais                   We can see that you have contacted us regarding your order 8410862278           07:21 PM, 19th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           07:21 PM, 19th Jan                     Sherlyn                    Good day Mais. Yes and it's keep texting me that I have entered a wrong phone number. But I already correct it. How can I resolve this?           07:22 PM, 19th Jan                     Sherlyn                             07:22 PM, 19th Jan                     Sherlyn                    Then it says see in it order  history to track but no one in my order history?           07:22 PM, 19th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           07:23 PM, 19th Jan                   Mais                   Please share with us the correct contact number and we will raise it to the courier in order to deliver your order successfully.           07:23 PM, 19th Jan                     Sherlyn                    Riqqah Ahmadi Block 2 Street 17th House Number 336 1st Floor           07:23 PM, 19th Jan                     Sherlyn                    It's OK I just worried If will deliver or not... everyone makes mistake and its ok           07:24 PM, 19th Jan                     Sherlyn                    +965 510 69773           07:24 PM, 19th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             07:25 PM, 19th Jan                   Mais                   We will get in touch with you and deliver your items at the soonest we can           07:25 PM, 19th Jan                     Sherlyn                    Thank you. May I was also my mistake bcoz I order as a guest before I registered in the App of centerpoint           07:25 PM, 19th Jan                   Mais                   Please rest assured that we will do the needful and assist you to the fullest.           07:26 PM, 19th Jan                     Sherlyn                    Thank you very much for the warm assistance           07:26 PM, 19th Jan                   Mais                   Thanks for your patience and understanding.           07:26 PM, 19th Jan                     Sherlyn                    Your welcome. God bless           07:26 PM, 19th Jan                   Mais                   Is there anything else I can assist you with?           07:27 PM, 19th Jan                     Sherlyn                    No more. Thank you very much. I am very appreciated           07:27 PM, 19th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           07:28 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5607043