Subject: Ticket Assigned - Conversation with Hi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 15:18:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567267492            07:09 PM, 19th Jan                   Mais                   Hi Ahmaad, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           07:10 PM, 19th Jan                     Hi                    can i exchange a product that i bought online to any Max store?           07:10 PM, 19th Jan                   Mais                   Kindly note that the exchange service is not available for MAX products, however you can return the item to MAX store           07:11 PM, 19th Jan                     Hi                    ok how can i do that           07:11 PM, 19th Jan                     Hi                    ?           07:13 PM, 19th Jan                   Mais                   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           07:16 PM, 19th Jan                   Mais                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           07:16 PM, 19th Jan                   Mais                   Is there anything else I can assist you with?           07:17 PM, 19th Jan                     Hi                    thanks           07:17 PM, 19th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:18 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606990