Subject: Ticket Assigned - Conversation with Soumia Samson
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 15:05:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Soumia Samson Soumia Samson                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  soumia samson Bot:  Hi soumia samson, what do you need help with? Customer:  ?Store Location Bot:    Looking for a  Centrepoint Stores near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  523376235            06:34 PM, 19th Jan                   Mais                   Hi Soumia, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:35 PM, 19th Jan                     Soumia Samson                    Its regarding complaint on staff Mohamed Anshaf employee id 158903           06:35 PM, 19th Jan                   Mais                   Could you please elaborate your complaint so that we can check for you further           06:35 PM, 19th Jan                     Soumia Samson                    Hi Mais , so i did a purchase today at centrepoint mankhool and did multiple purchases resulting in 4 bills however the mistake was done by cashier ishara who has forgotten to remove the tag from the item though billed           06:36 PM, 19th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping with us.           06:37 PM, 19th Jan                   Mais                   We kindly ask you to please share with us the purchase invoice, your full name, your contact number so that we can check for you and do the needful.           06:38 PM, 19th Jan                     Soumia Samson                    And i understand mistakes do happen but the way the staff behaved or spoke to me was very embrassing and the body language and tone was horrendous. So  one of the bill had discarded in the dustbin however which i got it and they asked me to go to another back end room . The entire behaviour of staff guiding me there and the one assisted him who was Mr Mohamad Anshaf 158903 got me really upset embrassed and losing it as i tried to tell them that u can check bill as i know i have billed probably yhe mistake can be from the cashier who forgotten to take out the security tag           06:40 PM, 19th Jan                   Mais                   Please accept our full apology for this, and we kindly ask you to please share with us the previous details so that we can check for you and assist you further           06:41 PM, 19th Jan                     Soumia Samson                    But how Mr Mohamed kept saying to the floor security or manager to me lets check the bill madam which got me so disappointed that not once he said maybe maam our staff has forgotten to remove tag this possibility he never showed as a slight chance of it happening all they both at the back end office a guy in black coat and this Mr Mohamed was lets check bill           06:42 PM, 19th Jan                   Mais                   Please accept our full apology, we will do our best to not repeat such mistakes again and to raise our quality service in order to meet all your wish           06:44 PM, 19th Jan                     Soumia Samson                    If i was in their place i would probably have told the customer that “Maybe its a mistake that we have not removed the tag so allow us to check that . Being pregnant they got me really hyper and very angry when the sentence was only that we need to check bill we will check camera. These were the lines used by the two guys and Mr mohamad when i asked him what if all is paid n u find its billed and your staff has not removed tag . What about my time wasted and the way your talking and the embrassment i dont feel good myself. He still said lets check the bill.           06:46 PM, 19th Jan                     Soumia Samson                    I dont think this person knows how to behave to talk to a customer and what customer service is .           06:47 PM, 19th Jan                     Soumia Samson                    Kindly take action regarding this person . For the mental torture he did by repeating this sentence . Lets check bill and camera. He needs to understand that they can be a possibility a mistake can be from their side and so to avoid any embrassemnt for himself and the company to use the right words and learn how to difuse this kind of sensitive topics . Pls dont hire such pathetic customer representatives.           06:49 PM, 19th Jan                   Mais                   We are really sorry to hear that you were not treated well by our store employee. This is definitely not the experience we want our customers to have when they shop with us.           06:49 PM, 19th Jan                   Mais                   We take such matters very seriously. We have now sent the feedback to our store and they will definitely take action on the matter.           06:49 PM, 19th Jan                   Mais                   And we kindly ask you to please share with us the previous details so that we can check for you and assist you further           06:51 PM, 19th Jan                     Soumia Samson                    Also the guy in the black coat that assisted him both were only into the bill topic and not once started the sentence with . It could be mistake from their staff side . If they knew how to talk probably i would have felt this bad as i know these things can happen. Finally when they got to know that the cashier ishara had not removed the tag they took it down to remove the tag and started saying sorry to me and carrying my bag assisting me out however the behaviour before was a horrendeous experience . Whats the point in saying sorry           06:52 PM, 19th Jan                     Soumia Samson                    What further details can i give as i want to know the status of this complaint in future           06:54 PM, 19th Jan                   Mais                   We can understand that this must be annoying and frustrating for you but be assured we will do our best to not repeat such mistakes again and to do the needful in order to meet all your wish           06:56 PM, 19th Jan                   Mais                   Just please, share with us your full name and your contact number so that we can do the needful.           06:57 PM, 19th Jan                     Soumia Samson                    Soumis samson           06:57 PM, 19th Jan                     Soumia Samson                    052 3376235           06:57 PM, 19th Jan                     Soumia Samson                    Soumia samson           06:57 PM, 19th Jan                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             06:57 PM, 19th Jan                   Mais                   We will get in touch with you at the soonest we can           06:57 PM, 19th Jan                     Soumia Samson                    sure           06:58 PM, 19th Jan                     Soumia Samson                    Is there a complaint no that i can identify this with in future if required           06:58 PM, 19th Jan                   Mais                   We will get in touch with you at the soonest we can, and we will provide you with all the details           06:59 PM, 19th Jan                     Soumia Samson                    Both the guys kept telling we are saving you from the embrasement by not checking it on fromt of other customer . Is this a line to be used ??           07:00 PM, 19th Jan                   Mais                   Please accept our full apology for this, we will check with the team and update you as soon as we ca           07:01 PM, 19th Jan                     Soumia Samson                    So it states that i have stolen even before checking the bill. This is mental torture to me so pls take this complaint very serious and assist.           07:01 PM, 19th Jan                   Mais                   Please accept our full apology for this, we will check with the team and update you as soon as we can           07:01 PM, 19th Jan                     Soumia Samson                    Any complaint no that i can follow up with as i would not like to leave this           07:02 PM, 19th Jan                   Mais                   Kindly note that we will create the complaint after closing the chat           07:03 PM, 19th Jan                     Soumia Samson                    Sure           07:03 PM, 19th Jan                   Mais                   Is there anything else I can assist you with?           07:04 PM, 19th Jan                     Soumia Samson                    No           07:04 PM, 19th Jan                     Soumia Samson                    Thank you           07:04 PM, 19th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           07:05 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606947