Subject: Ticket Assigned - Conversation with Komal S Dhanota
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 14:46:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Komal S Dhanota Komal S Dhanota                    Hi           06:35 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:35 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Hello Komal S Dhanota , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:35 PM, 19th Jan                     Komal S Dhanota                    1           06:35 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:35 PM, 19th Jan                     Komal S Dhanota                    9410871146           06:36 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011723002193    You can also easily track your order from My Account > Order History.             06:36 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:36 PM, 19th Jan                     Komal S Dhanota                    2           06:36 PM, 19th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:36 PM, 19th Jan                     Komal S Dhanota                    1           06:36 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:36 PM, 19th Jan                     Komal S Dhanota                    [email-masked]           06:37 PM, 19th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:37 PM, 19th Jan                   Mais                   Hi Komal, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:38 PM, 19th Jan                   Mais                   We can see that you have contacted us regarding your order 9410871146           06:38 PM, 19th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9410871146 has been out for delivery on 19-1-23, and we hope it will be delivered to you as soon as possible.           06:39 PM, 19th Jan                     Komal S Dhanota                    But there is no update yet. It’s 6.40 already           06:39 PM, 19th Jan                     Komal S Dhanota                    I am waiting for the order from 3days.           06:39 PM, 19th Jan                     Komal S Dhanota                    There is an item that I needed urgently but it’s already delayed a lot           06:40 PM, 19th Jan                     Komal S Dhanota                    Earlier also, it was showing “out for delivery” and at 10pm it came rescheduled           06:40 PM, 19th Jan                   Mais                   Please accept our full apology for the delay, and kindly allow us the time so that we can deliver your items successfully           06:40 PM, 19th Jan                   Mais                   Please be assured that we will try our best to deliver the order at the soonest we can           06:40 PM, 19th Jan                     Komal S Dhanota                    I don’t understand the issue. This is not the first time I am placing an order.           06:40 PM, 19th Jan                   Mais                   Please accept our full apology, we can understand your frustration here. Please be assured that we will do our best to deliver the items at the soonest we can           06:42 PM, 19th Jan                   Mais                   Is there anything else I can assist you with?           06:43 PM, 19th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:45 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5606856