Subject: New Reply Received - Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 07:01:52 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Please create a return for all the items.<div dir="auto">Plz do the needful and transfer d amount to my account.</div>
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<div>On Wed, Jan 18, 2023, 1:13 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Shweta,</div>
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<div dir="ltr">Thank you for shopping with us, and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please accept our full apologies for the inconvenience caused to you.<br> <br>You can return your Splash product to a Centrepoint/Splash store, and use your refund to buy a new product.<br><br>If you would like us to create a return request for you, please let us know so that we can do the needful and assist you further.<br><br>We also have the following return options: <br>· You can make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>. You can contact our customer support team on 800775274 to make a return and to be notified of the refund amount based on our return policy.<br>·You can now drop off your return to any (Centrepoint/Splash) store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint/Splash) store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance!</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5601365