Subject: Ticket Assigned - Conversation with Fiza
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 13:46:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fiza Fiza                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi fiza, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 80062966 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:17 PM, 18th Jan                     Fiza                    Hi i try to ordar now           05:17 PM, 18th Jan                   Mais                   Hi Fiza, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:17 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:18 PM, 18th Jan                     Fiza                    Hi i try to ordar some thing but ordar not placed           05:18 PM, 18th Jan                     Fiza                    They show there pin ur location but already i give there my location           05:19 PM, 18th Jan                   Mais                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           05:19 PM, 18th Jan                     Fiza                    But today only is free shiping till 8 pm i want to ordar now           05:20 PM, 18th Jan                     Fiza                    Pls help me           05:21 PM, 18th Jan                     Fiza                    I also use my credit but not placed           05:21 PM, 18th Jan                   Mais                   Kindly note that we have checked your email [email-masked] and your contact number +96897344089, and we are unable to find any order has been placed or failed, could you please share with us your email which you have ordered from           05:24 PM, 18th Jan                     Fiza                    My email is [email-masked]           05:25 PM, 18th Jan                   Mais                   Kindly note that we are unable to find any order has been placed recently           05:28 PM, 18th Jan                   Mais                   we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           05:28 PM, 18th Jan                     Fiza                    Hi           05:29 PM, 18th Jan                     Fiza                    The issue is its saying to pin my location           05:29 PM, 18th Jan                     Fiza                    But when i click this its showing blank           05:29 PM, 18th Jan                     Fiza                             05:29 PM, 18th Jan                     Fiza                    I tried switching on my location but still           05:30 PM, 18th Jan                     Fiza                    Not qorking pls look into it           05:30 PM, 18th Jan                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             05:34 PM, 18th Jan                   Mais                   We will get in touch with you at the soonest we can           05:34 PM, 18th Jan                     Fiza                    But i need it now           05:35 PM, 18th Jan                     Fiza                    I have to order it before 8pm           05:35 PM, 18th Jan                     Fiza                    Cause its free delivery           05:36 PM, 18th Jan                     Fiza                    Pls help           05:36 PM, 18th Jan                   Mais                   Please allow us the time, we will check with the team and get in touch with you at the soonest we can           05:36 PM, 18th Jan                     Fiza                    But i already told u           05:38 PM, 18th Jan                     Fiza                    Is it possible for u           05:38 PM, 18th Jan                     Fiza                    I need it niw           05:38 PM, 18th Jan                     Fiza                    To           05:38 PM, 18th Jan                     Fiza                    Place this oder on my behalf           05:38 PM, 18th Jan                     Fiza                    Party           05:38 PM, 18th Jan                     Fiza                    I urgently need it for a part           05:38 PM, 18th Jan                     Fiza                    Or can u give me some kind of code for dree delivery           05:39 PM, 18th Jan                     Fiza                    Cause of technical issue i cannot place now because of it i ll have to pay for delivery           05:39 PM, 18th Jan                     Fiza                    Pls help           05:39 PM, 18th Jan                     Fiza                    ???           05:40 PM, 18th Jan                     Fiza                    This is so unsatisfactory           05:41 PM, 18th Jan                     Fiza                    Pls help           05:41 PM, 18th Jan                   Mais                   Please accept our full apology for the delay, and kindly allow us the time so that we can solve this issue and we will update you at the soonest we can           05:42 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           05:44 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:46 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602807