Subject: Ticket Assigned - Conversation with Guru
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 13:44:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guru Guru                    Hi           05:34 PM, 18th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:34 PM, 18th Jan                   MAX UAE whatsapp bot                    Hello Guru , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:34 PM, 18th Jan                     Guru                    1           05:35 PM, 18th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:35 PM, 18th Jan                     Guru                    9407323528           05:35 PM, 18th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000018704142    You can also easily track your order from My Account > Order History.             05:35 PM, 18th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:35 PM, 18th Jan                     Guru                    3           05:36 PM, 18th Jan                   MAX UAE whatsapp bot                    Hi Guru , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:36 PM, 18th Jan                     Guru                    5           05:36 PM, 18th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:36 PM, 18th Jan                   Mais                   Hi Guru, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:37 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding your order 9407323528           05:37 PM, 18th Jan                     Guru                    Yes           05:38 PM, 18th Jan                     Guru                    I already returned this order.           05:38 PM, 18th Jan                     Guru                    But I did not received refund amount           05:38 PM, 18th Jan                     Guru                    23.37 Aeds           05:39 PM, 18th Jan                   Mais                   Please give me a minute to check.           05:39 PM, 18th Jan                     Guru                    Ok.           05:39 PM, 18th Jan                   Mais                   We would like to inform you that we have processed the refund of amount AED23.38 on 12/29/22  and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:41 PM, 18th Jan                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully           05:42 PM, 18th Jan                     Guru                    Ok.           05:42 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           05:43 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:44 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602794