Subject: Ticket Assigned - Conversation with Ghada
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 13:29:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ghada Ghada                    Good afternoon           05:20 PM, 18th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:20 PM, 18th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:20 PM, 18th Jan                     Ghada                    I have an inquiry please           05:20 PM, 18th Jan                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           05:20 PM, 18th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:20 PM, 18th Jan                     Ghada                    1           05:20 PM, 18th Jan                   MAX UAE whatsapp bot                    Hello Ghada , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:20 PM, 18th Jan                     Ghada                    9411058211           05:22 PM, 18th Jan                   MAX UAE whatsapp bot                    Hi Ghada , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:22 PM, 18th Jan                     Ghada                    5           05:22 PM, 18th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:22 PM, 18th Jan                   Mais                   Hi Ghada, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:23 PM, 18th Jan                     Ghada                    Good evening Mais, I have an inquiry please           05:23 PM, 18th Jan                     Ghada                    I placed an order and then it wasn't processed and was cancelled  I used my shukran points for paying , and after the order was cancelled the points weren't returned           05:24 PM, 18th Jan                     Ghada                    Is there anything we could do on this issue please           05:25 PM, 18th Jan                   Mais                   Kindly note that the amount will be returned after 14 days start from the date of cancelling the order           05:25 PM, 18th Jan                     Ghada                    Ok, thanks           05:25 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           05:27 PM, 18th Jan                     Ghada                    Thanks alot           05:27 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:29 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602713