Subject: Ticket Assigned - Conversation with Nimisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 13:20:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nimisha Nimisha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nimisha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:12 PM, 18th Jan                   Mais                   Hi Nimisha, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:12 PM, 18th Jan                     Nimisha                    Money got debited and order is not confirmed           05:13 PM, 18th Jan                     Nimisha                    Kindly advise           05:13 PM, 18th Jan                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8411045428 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8411045466.           05:13 PM, 18th Jan                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           05:14 PM, 18th Jan                     Nimisha                    ?Now my order is successful or not ?           05:15 PM, 18th Jan                   Mais                   Yes, kindly note that your order has been placed successfully and it will be ready for collection at the soonest.           05:15 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           05:16 PM, 18th Jan                     Nimisha                    Ok please confirm when it’s available           05:17 PM, 18th Jan                   Mais                   Sure, please note that you will receive a message when the order will be ready for collection from the store           05:17 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           05:18 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:20 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602670