Subject: Ticket Assigned - Conversation with Rishad_Bin_Nazar_Abubackr
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 12:51:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rishad_Bin_Nazar_Abubackr Rishad_Bin_Nazar_Abubackr                    Hi           04:41 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:41 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello Rishad_Bin_Nazar_Abubackr , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:41 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    1           04:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:42 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    9410385614           04:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM572935053    You can also easily track your order from My Account > Order History.             04:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:42 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    2           04:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:42 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    1           04:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:42 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    [email-masked]           04:42 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:42 PM, 18th Jan                   Mais                   Hi Rishad, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:43 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding your order 9410385614           04:43 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    Where is my order bro?           04:43 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    I ordered it on jan 14, it’s already jan 18           04:44 PM, 18th Jan                   Mais                   We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           04:45 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    How many days you guys need more to solve this?           04:45 PM, 18th Jan                   Mais                   Kindly note that your complaint number is 5590871, our team is on it, and we will do the needful in order to be fully assisted           04:46 PM, 18th Jan                   Mais                   Please allow us 24 hours as a maximum, and we are really sorry for this delay           04:46 PM, 18th Jan                   Mais                   Be assured that we will do our best to not repeat such mistakes again and to solve this issue at the soonest we can           04:46 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    It’s better cancel it and refund           04:46 PM, 18th Jan                   Mais                   Please accept our full apology for this, and kindly note that we are unbale to cancel the order right now as it is under delivery to the collection point           04:47 PM, 18th Jan                   Mais                   However, if you want to cancel the order, please note that it will be canceled within 7 days if it has not been collected after the order will be ready for collection           04:48 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    Ok. Make sure it will deliver as soon as possible           04:48 PM, 18th Jan                   Mais                   Sure, we will try our best to deliver the order at the soonest we can           04:49 PM, 18th Jan                     Rishad_Bin_Nazar_Abubackr                    Ok thank you           04:49 PM, 18th Jan                   Mais                   Knowing that you will receive a code when the order will be ready for collection from the collection point           04:49 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           04:49 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:51 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602538