Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 12:44:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hello           04:33 PM, 18th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:33 PM, 18th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:33 PM, 18th Jan                     .                    1           04:33 PM, 18th Jan                   MAX KW Whatsapp BOT                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:33 PM, 18th Jan                     .                    1           04:33 PM, 18th Jan                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           04:33 PM, 18th Jan                     .                    8411051117           04:34 PM, 18th Jan                   MAX KW Whatsapp BOT                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             04:34 PM, 18th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:34 PM, 18th Jan                     .                    2           04:34 PM, 18th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:34 PM, 18th Jan                     .                    1           04:34 PM, 18th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           04:34 PM, 18th Jan                     .                    [email-masked]           04:34 PM, 18th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           04:34 PM, 18th Jan                   Mais                   Hi Nowar, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:35 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding your order 8411051117           04:35 PM, 18th Jan                     .                    Hello Mais           04:35 PM, 18th Jan                     .                    Yes regarding the order           04:35 PM, 18th Jan                     .                    I have paid and my money is deducted as well           04:35 PM, 18th Jan                     .                    But i got a message now saying my order is not confirmed           04:35 PM, 18th Jan                   Mais                   Please give me a minute to check.           04:37 PM, 18th Jan                     .                    Okay           04:37 PM, 18th Jan                   Mais                   We'd like to confirm you that order 8411051117 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:40 PM, 18th Jan                   Mais                   Knowing that you have a new order 8411052685 dated on 18-1-23 with a value of KWD5.60 and it paid by KNET. It is under delivery and will be delivered to you as soon as possible.           04:40 PM, 18th Jan                     .                    Does that mean the order is processed successfully?           04:41 PM, 18th Jan                     .                    And there are no issues regarding the order ?           04:41 PM, 18th Jan                   Mais                   Yes the order has been placed successfully, and it will be delivered at the soonest           04:41 PM, 18th Jan                     .                    Thank you very much, i hope there are no issues regarding the ordr           04:42 PM, 18th Jan                   Mais                   Please rest assured that your order has been placed successfully, and in case you have faced any issue with the deliver process, please contact us again           04:43 PM, 18th Jan                     .                    Alright thank you           04:43 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           04:44 PM, 18th Jan                     .                    No thank you very much           04:44 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:44 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602515