Subject: Ticket Assigned - Conversation with Jetty Philip
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 12:39:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jetty Philip Jetty Philip                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  jetty philip Bot:  Hi jetty philip, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0555565672            04:26 PM, 18th Jan                     Jetty Philip                    Ok           04:27 PM, 18th Jan                   Mais                   Hi Jetty, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           04:28 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:28 PM, 18th Jan                     Jetty Philip                    Hi i placed a return requesy and till now no one picked the item           04:28 PM, 18th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:30 PM, 18th Jan                     Jetty Philip                    Yes           04:30 PM, 18th Jan                     Jetty Philip                    Any update on this           04:31 PM, 18th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay           04:32 PM, 18th Jan                   Mais                   Please give me a minute to check.           04:32 PM, 18th Jan                     Jetty Philip                    Ok           04:32 PM, 18th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:35 PM, 18th Jan                     Jetty Philip                    0555565672           04:36 PM, 18th Jan                     Jetty Philip                    Lavender hotel and apartments ,flat 908,block A,Al Nahda1 Dubai           04:36 PM, 18th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:37 PM, 18th Jan                   Mais                   We will get in touch with you at the soonest we can           04:37 PM, 18th Jan                     Jetty Philip                    Ok tgabk           04:37 PM, 18th Jan                     Jetty Philip                    Ok           04:37 PM, 18th Jan                     Jetty Philip                    Thanks           04:37 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           04:38 PM, 18th Jan                     Jetty Philip                    Thats it           04:38 PM, 18th Jan                     Jetty Philip                    Thanks           04:38 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           04:38 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602489