Subject: Ticket Assigned - Conversation with Samar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 12:38:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samar Samar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi samar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Samar, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you. Customer:  Hello Agent:  We can see that you have contacted us regarding return process, could you please elaborate your query? Customer:  Please i requestex for return and no one came till now Customer:  9408219007 Agent:  Please accept our full apologies for the inconvenience caused to you and for the delay Agent:  Please give me a minute to check. Customer:  Ok Agent:  Could you please share with us the exact AWB Customer:  What? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Wgat is AWB Customer:  ?? Agent:  Sorry for this, we kindly ask you to please share with us the names of the items you want to return as they are on the site so that we can check for you further Customer:  Ok Customer:  Its the rest of the order Customer:  ?? Agent:  Please allow me a minute Customer:  Ok Agent:  Please confirm if these are the items you want to return Solid Cami with Scoop Neck and Spaghetti Strap, Solid Vest with Scoop Neck and Spaghetti Straps, Solid Shirt with Long Sleeves and Pleat Detail, Solid Vest with Scoop Neck and Spaghetti Straps ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:24 PM, 18th Jan                   Mais                   Hi Samar, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:25 PM, 18th Jan                     Samar                    Sorry irs disconnected           04:25 PM, 18th Jan                     Samar                    So please i want to return all the items           04:25 PM, 18th Jan                     Samar                    ??           04:26 PM, 18th Jan                     Samar                    ????           04:27 PM, 18th Jan                   Mais                   Please confirm if these are the items you want to return Solid Cami with Scoop Neck and Spaghetti Strap, Solid Vest with Scoop Neck and Spaghetti Straps, Solid Shirt with Long Sleeves and Pleat Detail, Solid Vest with Scoop Neck and Spaghetti Straps ?           04:27 PM, 18th Jan                     Samar                    All pants shirts everything           04:27 PM, 18th Jan                     Samar                    Also the pants           04:27 PM, 18th Jan                     Samar                    ?           04:28 PM, 18th Jan                   Mais                   Please give me a minute to check.           04:29 PM, 18th Jan                     Samar                    Ok           04:29 PM, 18th Jan                     Samar                    ??           04:31 PM, 18th Jan                   Mais                   Please confirm that you want to return 22 products           04:32 PM, 18th Jan                     Samar                    Yes           04:32 PM, 18th Jan                   Mais                   We would like to inform you that a return request has been created for the products from the order No.  dated on 18-1-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           04:34 PM, 18th Jan                     Samar                    Thank u           04:34 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           04:36 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:37 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602484