Subject: Ticket Assigned - Conversation with Tution
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 12:37:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tution Tution                    Hello           04:13 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:13 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:13 PM, 18th Jan                     Tution                    I want to request u about my order           04:13 PM, 18th Jan                   Babyshop UAE WhatsApp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           04:13 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:13 PM, 18th Jan                     Tution                    Englidh           04:13 PM, 18th Jan                   Babyshop UAE WhatsApp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           04:13 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:13 PM, 18th Jan                     Tution                    English           04:13 PM, 18th Jan                   Babyshop UAE WhatsApp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           04:13 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:13 PM, 18th Jan                     Tution                    1           04:13 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    Hello Tution , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:13 PM, 18th Jan                     Tution                    1           04:14 PM, 18th Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           04:14 PM, 18th Jan                     Tution                    9408392806           04:14 PM, 18th Jan                   Babyshop UAE WhatsApp bot                     We checked and your order is   Cancelled   2023-01-03    Here's how your refund works:   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.            04:14 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:14 PM, 18th Jan                     Tution                    2           04:15 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:15 PM, 18th Jan                     Tution                    I want that order           04:15 PM, 18th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:15 PM, 18th Jan                     Tution                    1           04:15 PM, 18th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:15 PM, 18th Jan                     Tution                    [email-masked]           04:15 PM, 18th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:15 PM, 18th Jan                     Tution                    Ok           04:15 PM, 18th Jan                   Mais                   Hi Tution, Good Afternoon. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           04:16 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding your order 9408392806           04:17 PM, 18th Jan                     Tution                    Yes           04:17 PM, 18th Jan                     Tution                    Some msg have been came that within 24hrs I have to pick my order..           04:17 PM, 18th Jan                     Tution                    Sorry 48hrs           04:18 PM, 18th Jan                     Tution                    48hrs isn't over.. how can u cancel my order           04:18 PM, 18th Jan                   Mais                   Kindly note that your order has been canceled and the amount has been refunded           04:18 PM, 18th Jan                     Tution                    No.. amount is not refunded           04:19 PM, 18th Jan                   Mais                   We would like to inform you that we have processed the refund of amount AED51.00 on 1/17/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:20 PM, 18th Jan                     Tution                    You haven't collected your order 9408392806 from Centrepoint  1st Floor - West Extension - SAHARA Mall yet. We're sorry, it'll be cancelled if you don't collect it in 48 hours.           04:21 PM, 18th Jan                     Tution                    Then wat is dis msg about           04:21 PM, 18th Jan                     Tution                    Yesterday morning this msg came           04:22 PM, 18th Jan                   Mais                   Yes we would like to inform you that the order has been canceled and the amount may takes 7-14 working days to appear in your account as it has been processed successfully from our end           04:22 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           04:23 PM, 18th Jan                     Tution                    Same order is there again?           04:24 PM, 18th Jan                     Tution                    With same price           04:24 PM, 18th Jan                   Mais                   Could you please elaborate your query?           04:25 PM, 18th Jan                     Tution                    I want the same order with same price..           04:27 PM, 18th Jan                     Tution                    But now the price is high           04:27 PM, 18th Jan                   Mais                   We kindly ask you to please place a new order with the items you want and we will do our best to process it successfully.           04:27 PM, 18th Jan                     Tution                    Price is high..           04:27 PM, 18th Jan                   Mais                   We would like to inform that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items.           04:27 PM, 18th Jan                   Mais                   We can never guarantee a sudden hike or downfall of an item's price. However, we always try to provide our products with maximum discount to our customers.           04:27 PM, 18th Jan                     Tution                    Then y did u gave us 48hrs time..           04:28 PM, 18th Jan                     Tution                    The same day u msg me and the same day u cancelled my order           04:28 PM, 18th Jan                     Tution                    I want my order again           04:29 PM, 18th Jan                   Mais                   Kindly note that the order has been placed on 1-1-23, and it will be available for 14 days start from the date of receiving the pick up message, and if it has not been picked up within 14 days, it will be canceled and that's why your order has been canceled           04:30 PM, 18th Jan                     Tution                    We were not knowing that..           04:30 PM, 18th Jan                   Mais                   Please accept our full apology for this, we will do our best to not repeat such mistakes again           04:31 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           04:34 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           04:36 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602479