Subject: Ticket Assigned - Conversation with N
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 12:23:04 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with N N                    Hi           04:12 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:12 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Hello N , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:12 PM, 18th Jan                     N                    1           04:13 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:13 PM, 18th Jan                     N                    9410665353           04:13 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011623000955    You can also easily track your order from My Account > Order History.             04:13 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:13 PM, 18th Jan                     N                    2           04:13 PM, 18th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:13 PM, 18th Jan                     N                    1           04:14 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:14 PM, 18th Jan                     N                    [email-masked]           04:14 PM, 18th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:14 PM, 18th Jan                   Mais                   Hi Nawar, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:15 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding your order 9410665353           04:15 PM, 18th Jan                     N                    Hi I want to check about my delivery. Two times it was out for delivery but canceled due to unknown reasons. I have been following up since yesterday and no feedback received.           04:16 PM, 18th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:16 PM, 18th Jan                     N                    Also I have return request for order number 9410226923 on which I did not receive any feedback also.           04:16 PM, 18th Jan                     N                    0555555175           04:16 PM, 18th Jan                     N                    Villa 62, albihouth area (near musaffah), landmark: aldhafra airbase villas area           04:17 PM, 18th Jan                     N                    Abu Dhabi           04:17 PM, 18th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:17 PM, 18th Jan                   Mais                   We will get in touch with you at the soonest we can           04:17 PM, 18th Jan                     N                    Yesterday I was told the same that it was escalated but still no one contacted me           04:18 PM, 18th Jan                   Mais                   Please accept our full apology for the delay, make sure that we will do our best to deliver the order at the soonest we can           04:20 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           04:21 PM, 18th Jan                     N                    No thank you           04:22 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           04:22 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602427