Subject: Ticket Assigned - Conversation with Nitesh Maheshawri
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Jan 2023 12:21:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nitesh Maheshawri Nitesh Maheshawri                    I want to cancel my order i have placed 2 order mistakly i want to cancel one order my order number is 9411055020           04:03 PM, 18th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:03 PM, 18th Jan                   MAX UAE whatsapp bot                    Hello Nitesh Maheshawri , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:03 PM, 18th Jan                     Nitesh Maheshawri                    3           04:03 PM, 18th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:03 PM, 18th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:03 PM, 18th Jan                     Nitesh Maheshawri                    ³           04:03 PM, 18th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:03 PM, 18th Jan                     Nitesh Maheshawri                    3           04:03 PM, 18th Jan                   MAX UAE whatsapp bot                    Hi Nitesh Maheshawri , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:03 PM, 18th Jan                     Nitesh Maheshawri                    3           04:03 PM, 18th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:03 PM, 18th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:03 PM, 18th Jan                     Nitesh Maheshawri                    2           04:03 PM, 18th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:03 PM, 18th Jan                     Nitesh Maheshawri                    1           04:03 PM, 18th Jan                   MAX UAE whatsapp bot                   Please enter your email address           04:03 PM, 18th Jan                     Nitesh Maheshawri                    [email-masked]           04:03 PM, 18th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:03 PM, 18th Jan                   Mais                   Hi Nitesh, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:06 PM, 18th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:08 PM, 18th Jan                     Nitesh Maheshawri                    I want to cancel my order i have placed 2 order mistakly i want to cancel one order my order number is 9411055020           04:09 PM, 18th Jan                   Mais                   We would like to inform you that your order is under verification, please allow us 24 hours so that the order can be canceled           04:11 PM, 18th Jan                   Mais                   Is there anything else I can assist you with?           04:14 PM, 18th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:20 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5602419